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1.0
Details
Gumroad - Account suspended after i made 1450 usd sales
It is scam.don`t use it anymore.I sell android application source code. The costumers got the code,and the Gumroad refounded the money. This is not normaly.they are crazy.this is why they don`t have a phone number or email on site for support See what kind of mail i...
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ID
#1212198 Review #1212198 is a subjective opinion of poster.
Product
Gumroad Account
Cons
  • Unreasonable service
  • No response
Reason of review
Problems with payment
Loss
$1450
Preferred solution
Full refund
2.0
Details
I purchased a product but never received the link to download it. You'll find many other customers complaining about this. It's apparently a server issue of some sort. Since I paid with Paypal, I disputed the payment. But Gumroad's only response was a snotty automated...
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ID
#1199509 Review #1199509 is a subjective opinion of poster.
Service
Gumroad Customer Care
Reason of review
Poor customer service
Loss
$9
2.0
Details
Multiple emails back and forth which aren't exactly rude, but are very cold and short. They make you feel like you're inconveniencing them. Eventually you may land on a support person who gives a damn. If you're lucky. It seems that 18 out of 20 support emails were...
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ID
#1198585 Review #1198585 is a subjective opinion of poster.
Service
Gumroad Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
this happened with me in the last month: i offered digital services made a lot of sales and suddenly they freeze my account without any reason, of course i never saw my money. i contacted them and got a rude messages all the time. ,ost of them were auto reply i...
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ID
#1195093 Review #1195093 is a subjective opinion of poster.
Product
Gumroad Account
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
I purchased an item, did not receive the item, a chicken coop plan, PDF, by email, and was told to contact Gumroad. The MorningChores shop said that maybe I provided an incorrect email address for them to email the plan. I requested that they send me the plan again,...
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1 comment
Lennyn
#1422541

I honestly don't understand why this had to come to this. We have a Facebook page, a Twitter account, a contact form on our site, and all receipts come from our support@gumroad.com email address.

You most likely mistyped your email address at checkout. Simple as that.

ID
#1172892 Review #1172892 is a subjective opinion of poster.
Service
Morningchores Shipping Service
Cons
  • Will avoid this site for any future purchases
Reason of review
Did not receive the product
Loss
$19
Preferred solution
Deliver product or service ordered
1.1
Details
I offer digital products, more specifically, video tutorials. A customer bought my services, download ALL my videos and a couple of days later stated to Gumroad that I scammed him. Gumroad didn't even ask me what had happened, instantly opted to refund 100% of the...
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4 comments
Lennyn
#1422577

1) http://help.gumroad.com/how-does-gumroad-handle-chargebacks

2) We definitely did not keep your money. We refund all of it.

100% of it. Check back with us any time, I'm more than happy to provide you with proof of this.

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ID
#1143956 Review #1143956 is a subjective opinion of poster.
Location
San Francisco, California
Service
Gumroad Customer Care
Pros
  • Easy to deliver and buy
Cons
  • Support
  • Scam
  • Reliability
Reason of review
Poor customer service
Loss
$990
Preferred solution
Gumroad you are the worst
2.6
Details
This is by far the worst company I’ve used. They have a poor buggy system and lack of communication from their support team. It’s unfair on their suppliers and customers. I’ve received no reply back from my emails, and received no products to which I’ve purchased....
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2 comments
Lennyn
#1425950

There is no reason for this review to exist.

1) There are no details as to what contact address was emailed

2) We have multiple support lines

3) The customer IS BEING HELPED by a Gumroad user, which is how our Web site works.

You most likely mistyped your email address at checkout. User error is not a reason for panning us on a site like this.

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ID
#1141657 Review #1141657 is a subjective opinion of poster.
Service
Gumroad Customer Care
Reason of review
Poor customer service
1.0
Details
I have been back and forth with customer service (probably outsourced) trying to get the products I have purchased. These are digital products so there should not be a long process to get it in your library. I just want you to know, this review isn't from a negative...
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1 comment
Lennyn
#1422543

You probably mistyped your email address at checkout and as a result didn't get a receipt from us. This happens probably 20x per day and we handle all issues in a matter of hours.

ID
#1139950 Review #1139950 is a subjective opinion of poster.
Service
Gumroad Customer Care
Reason of review
Problem with delivery
1.0
Details
A vendor had a different price on their website than what I was charged by Gumroad.com . Hence, I disputed the charge through my credit card company. (I never received the item in question.). I have subsequently attempted to purchase other products that uses Gumroad...
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6 comments
Anonymous
#1433287

FOR THE LAST TIME I DID NOT DOWNLOAD. IF YOU CAN SHOW THAT I DID DOWNLOAD THE PRODUCT; THAN PROVE IT. REGARDLESS OF THE OUTCOME , YOUR BUSINESS ETHIC IS SUCH, I WILL NOT TO DO ANY FUTURE TRANSACTIONS WITH YOU OR ANY VENDOR THAT USES YOUR SERVICES.

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ID
#1137088 Review #1137088 is a subjective opinion of poster.
Service
Gumroad Customer Care
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution

Gumroad - Bug bug and more bug

I'm loosing my mind on this *** website, tired to follow someone then refresh then still not followed... tired to try to take something free and bugs won't let me to do it. And it's not recent. Go *** yourself, seriously, so many time wasting for so many people. Shame {{Redacted}}
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ID
#1136363 Review #1136363 is a subjective opinion of poster.
Product
Gumroad Website
Reason of review
Bad quality
1.0
Details
Long story short, I was selling a set of logo templates on GR -- the same exact product I've been selling on Creative Market. I decided to give GR a try to see if I could expand my sales. I sent out an Instagram blast to my followers and asked them to purchase my logo...
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8 comments
Anonymous
#1647160

They did the same to me. When I ask "any refund prove?" They just ignore my email.

Their name tell everything. ScamRoad.

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ID
#1128073 Review #1128073 is a subjective opinion of poster.
Product
Gumroad Account
Reason of review
Poor customer service
hello All, i create account in Gumroad before 3 weeks and start make sales i made a 250$ and still sales more and more , one Friday miss without paid and 2nd Friday is tomorrow but i think no payment will be sent because no reply from them and there is no phone to call...
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1 comment
Lennyn
#1422555

I'm not sure how there is a $250 loss here. We paid you. If we haven't - you can email us any time.

ID
#1091662 Review #1091662 is a subjective opinion of poster.
Service
Gumroad Customer Care
Reason of review
Poor customer service
Loss
$250
Preferred solution
paid me money in paypal
1.0
Details
After signing up as a vendor I created a product for a customer that insisted on paying by credit card. The sale went through but I never got paid ($310) It took me 4 or 5 times going back and forth with "Priyanka" who claims to be the only customer service rep. They...
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4 comments
Lennyn
#1425954

"You only have 2 files in that product and its $310. It looks and please excuse my french a little bogus, from a risk standpoint." Is it really their place to value my products?"

Yes, it is. It literally is our place - we have to assess every account from a risk standpoint.

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ID
#1068262 Review #1068262 is a subjective opinion of poster.
Product
Gumroad Website
Cons
  • Unreasonable service
  • Platform
Reason of review
Poor customer service
1.0
Details
Gumroad charged our customer $89, then sent an email saying the product did not meet their policy. They did not refund the $89 and our customer has accessed the product. We have contacted via email several times. They do not reply. We have filed complaints with the...
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2 comments
Anonymous
#1344994

Gumroad charged me $99, then locked me out of the program because I initially disputed the charge (it did not show up as "Gumroad". I withdrew the dispute and they locked me out and refused to refund the $99.

They have no phone support and I have been going back and forth with the person who uses their platform.

She was told that they need proof of a charge back and I keep repeating myself - telling her they have gotten paid. Now I have to go back to the credit card company to see if they will re-open the dispute.

Why do we have to submit 100 words to submit a simple review or complaint? Why do we have to submit 100 words to submit a simple review or complaint?

Why do we have to submit 100 words to submit a simple review or complaint? Why do we have to submit 100 words to submit a simple review or complaint?

Why do we have to submit 100 words to submit a simple review or complaint?Why do we have to submit 100 words to submit a simple review or complaint?

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ID
#1057622 Review #1057622 is a subjective opinion of poster.
Product
Gumroad Account
Cons
  • Unreasonable service
Reason of review
Problems with payment
Loss
$89
Preferred solution
Full refund
I purchased a Christian Ninle Journaling book and can only read it through Gumroad - I cannot get any support from the author or Gumroad because they cannot acknowledge the email address I used to purchase the book in the first place. Very disappointing experience w/...
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1 comment
Lennyn
#1422545

This is not our fault - this is a user error. You likely mistyped your email address at checkout.

We have a very simple way of solving this. If you had emailed us as soon as this happened we could have fixed it for you in a matter of hours.

ID
#1033466 Review #1033466 is a subjective opinion of poster.
Service
Gumroad Customer Care
Reason of review
Poor customer service