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Gumroad - Repeated order
Gumroad - Repeated order
Dear Customer Service Representative: I bought a video set(The Sounds of American English (https://gum.co/Sounds_of_American_English)) but being charged three times for the same product- a video set. I placed an order on Jan. 15 for a prelaunch sale. Later, I mailed...
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gumroadhelp
gumroadhelp

We have an email support line - support@gumroad.com

3.0
I didn't like
  • Platform
#808938
Reply to reviews
With no notification, not even with an email letting me know that the account had been suspended, they decided to suspend it and it seems that when they do, they do not offer explanations or even try to work out what was wrong. Considering that I am an honest seller,...
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gumroadhelp
gumroadhelp

Your account was suspended for either: 1) Violating our Terms of servicewww.gumroad.com/terms/prohibited2) Your sales were either highly suspicious or showed indications of fr...

Anonymous
Anonymous

my account is suspended now and i dont know why ????!!!!do you know why? i didnt break the law and i was selling carpets honestly !!!!

Bendigo, Victoria County
#800247
Reply to reviews

I was with Gumroad for 2 years. They changed their payout method and required new information which I was not prepared to give them. Fortunately we aren't talking about a lot of money owing $14.90 but they would not make a final payment nor would they send me a cheque....
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Anonymous
Martin

Yes it's a *** service, they holding my money for last 5+ months. They support is disaster, they will argue with customer (like a total rednecks), also if you contact support ...

gumroadhelp
gumroadhelp

We didn't hold the money ransom. We needed you to enter more information into the system in order to pay you, and you refused.

#796122
Reply to reviews
Accounts blocked. Earnings gone. No warnings! There is something really wrong about Gumroad's policy. Read the mail thread with the CEO - Sahil.
We have (or rather had) two accounts with Gumroad (GR) and were pretty happy about it. We loved GR ... until yesterday! On 29th Dec, our accounts were suspended without any stating reasons or any notification from GR. We contacted their support, they simply apologized...
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gumroadhelp
gumroadhelp

Sahil is quite clear in this exchange that your account was a liability. We are not allowed, by our banking partners, to let users rack up more than 1% CB volume in their sale...

Anonymous
Anonymous

I have had similar experience with gumroad.. Pathetic service advice not to use.

1.0
#767073
Reply to reviews
I have recently set up an account with Gumroad to sell a digital download of my film. I have some technical questions I would like help with, but I have emailed Gumroad for the past 2 weeks and they will not reply to my emails. I do not even get a confirmation...
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Hoddesdon, Hertford
I didn't like
  • No response
#744385
Reply to reviews
Set up Gumroad to sell a product my daughter created, they took sales of about $10, then suspended the account and cleared the money. When asking what happened the reply was this: "Our risk models detected behaviors in your Gumroad account that are considered, in the...
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gumroadhelp
gumroadhelp

We refunded that sale. That's what happens when your account is suspended.

1.0
I didn't like
  • Lies
#677907
Reply to reviews

Registered a week ago, uploaded a picture, description for my stuff that i wanted to sold, after 3 days i sold it, sent the package to buyer, got money into gumroad account, after 2 days my account got banned because of some kinda "fraud" and they said it's not our...
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gumroadhelp
Anonymous

You were selling a JPEG image for $290. That's incredibly suspicious and Gumroad is entirely in the right to suspend your account. -- Former employee in payments

gumroadhelp
gumroadhelp

Your account was suspended either due to: 1) A violation of our terms of service - www.gumroad.com/terms and www.gumroad.com/terms/prohibietd2) Your sales were suspicious or h...

Vilnius, Vilniaus Apskritis
#645883
Reply to reviews

Ok, so I never remember creating an account. I DEFINITELY do not remember giving them my credit card information. I ended up on there somehow (I'm guessing it was an external site that sold through them or something?) and the emails start rolling in. I hated the...
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gumroadhelp
gumroadhelp

Apologies for any confusion, but you should just have emailed us again - support@gumroad.com

1.0
Versailles, Kentucky
#630842
Reply to reviews
Same issue with me. I spent many hours setting up Gumroad as we sell document translations that we have copyright to and it appeared Gumroad was a perfect platform for us. We sold a few documents, then when I went to upload another it said my account was suspended....
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Anonymous
sergiu

same thing happened to me today! account suspended without notification .

Anonymous
Anonymous

Account resolved after a few back and forth emails. But slow.

5.0
I liked
  • Platform and payment
#630716
Reply to reviews
They are big time scammers closed down our account without informing or any intimation...when we email and send message from FB fro all most one week then just email back that due to security we are not working with you...So what do you mean by secure shopping ...you...
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Anonymous
Gumroad Help

Hi there, Are you sure that you weren't violating their Terms of Service? Maybe trying to sell something that you weren't allowed to be selling on the site? Typically credit c...

#484243
Reply to reviews