filters
state:
Show
city:
Show
product:
Show
This company is currently refusing to deposit money owed to our account for over two weeks now!! We've forwarded them everything they asked us for and keep playing games with our money.They have no phone support and reply with emails telling you everything but what you...
Read more
Anonymous
Anonymous

Absolutely true. Their customer service is ridiculous. They do not provide any solution whatsoever and are extremely rude, responding in 1 to 3 word single sentences.AND they ...

Anonymous
Anonymous

The website looks good.The payment from customer to website works.BUT they require you to give them your social security number in order for you to retrieve your money? Why is...

#921884
Reply to reviews
The title says it all. The following are my email exchanges with a Gumload representative. --------------------------- To Whom It May Concern: I just tried to log into my Gumroad account and was informed that my account was "suspended." . . . This is really...
Read more
Anonymous
Anonymous

I had same negative issue with gumroad; I bought an item paid through gumroad; I did not recognize the charge at first put in dispute; and later reversed dispute-gumroad sent ...

gumroadhelp
Anonymous

Former GR employee here - It doesn't matter if you have any influence over your customers or not. If your customers are fraudy, then your account is a liability. This is not a...

#836341
Reply to reviews
I found the previous post and its exactly what seem to have happened to my account. It's still live on the web but I can't access it... I sell another product digital and same thing happened few months back. They don't tell you anything and then pouff you can logging...
Read more
gumroadhelp
gumroadhelp

Please email us and we can look into this further. For clarity, your account was suspended either because of: 1) A violation of our Terms of Service - the products you were se...

#833625
Reply to reviews
Took my money for a book. Followed directions. All I have is a picture of the book and an empty file. Total rip off.
Read more
gumroadhelp
gumroadhelp

All you have to do is email support@gumroad.com with problems like this. We would clarify what had gone wrong or put you in touch with the creator of the product. Our email ad...

Lyons, Colorado
#832815
Reply to reviews
*French is my first language When I launched “La Machine à Mixer.com” in 2014, it was in order to get me out of my self-employed bubble and with time, I realized that I could channel my years of experience as a trainer and produce training videos. But how to do it ?...
Read more
Anonymous
Anonymous

I also am a Canadian trying to sell digital books. I have had the runaround from gumroad support. What interface are you using now. I need to switch but do not know what is b...

3.0
#813609
Reply to reviews

Resolved

Gumroad - Repeated order
Gumroad - Repeated order
Dear Customer Service Representative: I bought a video set(The Sounds of American English (https://gum.co/Sounds_of_American_English)) but being charged three times for the same product- a video set. I placed an order on Jan. 15 for a prelaunch sale. Later, I mailed...
Read more
gumroadhelp
gumroadhelp

We have an email support line - support@gumroad.com

3.0
I didn't like
  • Platform
#808938
Reply to reviews
With no notification, not even with an email letting me know that the account had been suspended, they decided to suspend it and it seems that when they do, they do not offer explanations or even try to work out what was wrong. Considering that I am an honest seller,...
Read more
gumroadhelp
gumroadhelp

Your account was suspended for either: 1) Violating our Terms of servicewww.gumroad.com/terms/prohibited2) Your sales were either highly suspicious or showed indications of fr...

Anonymous
Anonymous

my account is suspended now and i dont know why ????!!!!do you know why? i didnt break the law and i was selling carpets honestly !!!!

Bendigo, Victoria County
#800247
Reply to reviews

I was with Gumroad for 2 years. They changed their payout method and required new information which I was not prepared to give them. Fortunately we aren't talking about a lot of money owing $14.90 but they would not make a final payment nor would they send me a cheque....
Read more
Anonymous
Martin

Yes it's a *** service, they holding my money for last 5+ months. They support is disaster, they will argue with customer (like a total rednecks), also if you contact support ...

gumroadhelp
gumroadhelp

We didn't hold the money ransom. We needed you to enter more information into the system in order to pay you, and you refused.

#796122
Reply to reviews
Accounts blocked. Earnings gone. No warnings! There is something really wrong about Gumroad's policy. Read the mail thread with the CEO - Sahil.
We have (or rather had) two accounts with Gumroad (GR) and were pretty happy about it. We loved GR ... until yesterday! On 29th Dec, our accounts were suspended without any stating reasons or any notification from GR. We contacted their support, they simply apologized...
Read more
gumroadhelp
gumroadhelp

Sahil is quite clear in this exchange that your account was a liability. We are not allowed, by our banking partners, to let users rack up more than 1% CB volume in their sale...

Anonymous
Anonymous

I have had similar experience with gumroad.. Pathetic service advice not to use.

1.0
#767073
Reply to reviews
I have recently set up an account with Gumroad to sell a digital download of my film. I have some technical questions I would like help with, but I have emailed Gumroad for the past 2 weeks and they will not reply to my emails. I do not even get a confirmation...
Read more
Hoddesdon, Hertford
I didn't like
  • No response
#744385
Reply to reviews