Gumroad
Reviews and Complaints
This is an AI-generated score, not a statement of fact.
This score is generated by AI based on publicly available customer support information.
A contact form and help articles can be found on the company's site. Getting help looks fairly easy.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerList of pages on App
Hello,
I thought Gumroad was going to be great because the website is so easy to use.
But, I published a book on Gumroad, and when I bought my own book and opened it on the app on my Google phone, I noticed a problem with the list of pages.
There is no way to scroll to the first pages. I can only see the last 16 pages to choose from.
What if a person wants to choose a page from the top of the list.
There is no way to contact the Customer Service at Gumroad.
Also, a few weeks later I tried to open the book as a customer but it is not opening at all.Thank you
My account suspension
Here is a draft email you can use to contact Gumroad regarding your account suspension. Remember to keep it polite and professional.
Subject: URGENT: Account Suspension Inquiry - aditi.ch1985@***.com
Dear Gumroad Support Team,
I am writing to inquire about the recent suspension of my Gumroad account, which is associated with the email address aditi.ch1985@***.com.
The suspension has made it impossible for me to log in, and when I attempt to access my account or the Gumroad Helper app, I receive a "User not found" error.
I respectfully request that you provide me with specific details regarding the reason for the suspension.
I am committed to adhering to Gumroad's Terms of Service and need clarification on the exact violation (e.g., specific content, high chargeback rate, etc.) so I can understand the issue and potentially appeal the decision.
If this was an automated decision, I kindly ask that my case be reviewed by a human team member. My goal is to resolve this matter quickly and return to using the platform in full compliance.
Please let me know the next steps required from my side and the dedicated email or team for account appeals.
Thank you for your time and assistance.
Sincerely,
[Aditi Chakraborty]
[Creative creaft studio]
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRetrieve typing master registration number
The reviewer tried to contact the company before posting this review.
I have been paid for Typing
Master corse twice. However I
couldn't open the app because they haven't provided any registration number or customer I D.
After trying several contact
numbers finally connected to
ChatGPT and charged again
without my knowledge.
Stll my problems are not settled.
User's recommendation: Horrible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWas wondering when I will receive my book that I ordered
The reviewer tried to contact the company before posting this review.
I never got a hold of anybody. I ordered a book for $17 I'm not sure if I'm going to get it.
Having a working telephone number because I cannot get through. I would like to talk to somebody. I believe if you have a company, people should be able to call and resolve their issues.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund for overpaid subscription via Paypal
The reviewer tried to contact the company before posting this review.
Hello
I have been paying a subscription of $8.38 via PayPal for issues of The Medieval Magazine from November 2018 to the present day. However, it has come to my attention that the magazine apparently ceased production after the final edition was released on November 30, 2021, over 1 year ago. I received no notification that the magazine had closed at the time, and my subscription should have been cancelled at this point. However, nothing was actioned, so the payments continued in error.
As I have paid monthly since December 2021 for a product that no longer exists and have received nothing for my money all this time, I am requesting a refund of my subscription payments for the past 16 months. The final payment went to Gumroad on 1 March 2023, two weeks ago.
Please treat this matter as urgent.
Thank you.
Alli Templeton
- Do not respond to complaints or requests for refunds
Preferred solution: Full refund
User's recommendation: The Medieval Magazine ceased production in 2023 but their website is still active and apparently open for subscribers! Don't buy into it. They've shut up shop and gone, and ripped me off for $134.08 which I am trying to retrieve.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraud gumroad
The reviewer tried to contact the company before posting this review.
Good morning, it's impossible to contact Gumroad. When you send an email, they send you a link to a chat that no one answers.
I have lost purchases worth 400 euros. Please help me..i can seld you transacción bank.
A regards
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want to know what my purchase was that is on my bank statement
The reviewer tried to contact the company before posting this review.
I have been charged for something I have no idea what the charge in the bank is for. I will either speak to someone who can tell me or I will have the bank stop payment.
- Your customer service sucks
Preferred solution: Full refund
User's recommendation: DO NOT Purchase from anyone in business through GUMROAD
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestion about my profile
The reviewer tried to contact the company before posting this review.
It says its a non-working number from Kaiser Permanente. This is not even the correct number. you guys should have people put the correct information online so that were not wasting our time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
The reviewer tried to contact the company before posting this review.
I thought I had purchased talks by Bashar, but I did not get that, so I'd like a refund, please? I was also overcharged according to my credit card.
I ended up getting products for sale which had nothing to do with Bashar. Cxxx Cxxx Cx Xxx cxxxxx.
- Scam p
Preferred solution: Full refund
User's recommendation: Don’t buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can't access my account
By my e-mail esoteraph@***.com, I can't access my Gumroad account and I'm being extremely disadvantaged. In two-factor authentication, I don't receive the email that was supposed to be sent with the TOKEN.
In fact, not even when I try to sign up for the Newsletter. Please fix it, thanks
esoteraph@***.com
Ivan Maia Ferrnandes
CPF 511.291.597-87
Cel phone +55 4199****111
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScam Company
The reviewer tried to contact the company before posting this review.
Subscription completed and no access to my account possible. Therefore I can't cancel the subscription.
I'll wait another 2 days and then report it immediately.
This smells very much like fraud.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProduct not showing
The reviewer tried to contact the company before posting this review.
Hello! Ive had a technical issue as of late.
I purchased a 60 page book of drawing poses recently and it was working just fine until this morning.
When I went to open the product up again all I got was a blank screen? Is it an issue on my end or yours?
Preferred solution: An answer to my issue
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
The reviewer tried to contact the company before posting this review.
Hey, I bought all of those Procreate brushes, but only four of them are saying I got them for free. Is there any way you can send me the brushes I bought?
I also bought a brush for Photoshop by accident.
Is there a possible way for you to cancel that one, or if anything, offer a refund so I can repay everything? It would be very appreciated.
- It works fast
- But it would be better if we can contact you better
Preferred solution: Full refund
Refund
I never meant to purchase this and still havent received a refund. This is not fair there is know one to contact
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI cannot pay for anything for many times
The reviewer tried to contact the company before posting this review.
I tried to buy products from Gumroad with a Visa card, but it always failed with the message, 'There is a temporary problem, please try again (your card was not charged).' The bank replied that my card status was normal and I had enough balance on my card. There was no transaction record from Gumroad at the bank.
Preferred solution: I wanted to pay normally.
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