Gumroad Reviews

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Overcharge (missing decimal point

I attenpted to pay 12.50 to creator Andava Art and though I typed a demical point in the correct place I was charged $625.00. (50% off coupon was used) For a comic by mistake. This need to be resolved as soon as possible. My email is Wjlong3rd@***.com and my phone number is (336)587-****. Get back to me promptly, please William Long

User's recommendation: I wouldn't recommend this service at this point. When my issue is resolved I expect my opinion to change.

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ID
#2488605 Review #2488605 is a subjective opinion of poster.
Loss
$613
Preferred solution
Price reduction
New Reviewer

Duplicate purchase

The purchase I made was attempted twice. I only need one copy. Exceptation of pre-order was not meet.
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ID
#2487246 Review #2487246 is a subjective opinion of poster.
Preferred solution
Not charged for second time and pre-order canceled

Not getting payed

I havent been getting payed on payday for the past 2 weeks there is no payout button and I havent been getting my money.
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1 comment
#2010648

Hello, I haven't received payment for 2 weeks now either. I received emails about fraud and account intrusion, but the payment is being delayed without any action. Did you receive the payment this week?

ID
#2486253 Review #2486253 is a subjective opinion of poster.
Location
Union, New Jersey

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I want to change my Country

Hi there, I am from Pakistan. And I can only payout with Paypal. But Paypal isn't available in Pakistan. I have the US and UK Bank Account. Can you please change my country to the US. So that I can able to withdraw the money from my Gumroad Account. My Gumroad Email: soliddiscount@***.com Eagerly waiting for the response. Thanks &; Regards Abddur Rehman
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ID
#2484579 Review #2484579 is a subjective opinion of poster.
New Reviewer

To cancel some orders that were placed to.my card without my authorization

This website sucks they have not responded took my money have not called me back about the unauthorized transaction I've received no alerts or email pls don't buy from company it's a true scam and lieAngryAngryAngryAngryAngryAngryAngryAngryAngryAngryAngryAngryAngryAngryAngry

User's recommendation: 0 stars absolutely not.

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ID
#2484150 Review #2484150 is a subjective opinion of poster.
Cons
  • Hard to find contact info late response if any complete scam
Loss
$40
Preferred solution
Full refund

A request

I did receive an notice there is another book in hard back for $14.00 and that is a good deal. However why order and pay for another when I never received the copy I paid for.

User's recommendation: expect some problems.

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ID
#2478924 Review #2478924 is a subjective opinion of poster.
Location
Richmond, Virginia

I keep getting emails to do so and i want it to end

I wanted information about a refund that was done due to a system error all i all i got the information I needed and understood that Gumroad is the one who processes the refund as both Paypal and Stripe were fine and not at fault. therefore expect this kind of random error from their side to happen meaning your content will be downloaded and the customer will get a refund on top of that :) PS : the customer service was not very pleasant at times

User's recommendation: You can keep using it until there is a better platform or your own website.

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ID
#2473572 Review #2473572 is a subjective opinion of poster.
Location
Głogów, Lower Silesia
New Reviewer

To cancel subscription

I seem to have a subscription to something I never use. I would like to cancel my subscription. I have no idea what this is even for.
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ID
#2465107 Review #2465107 is a subjective opinion of poster.
Service
Gumroad Membership
Cons
  • Payments
Loss
$47
Preferred solution
Full refund
New Reviewer

Never got my book or receipt. I just want access to my digital book can u resend from my purchase on March 8th. This 4 the help.

I need help with access to my digital book. My emails from March 8th and before was accidentally erased. Can you please resend my purchase receipt or access to my digital book, Thank You so much for help .HAVE BLESSED DAY
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ID
#2458831 Review #2458831 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

I have not received my papers

Called the customer service number provided and this was a none working number I dont have 100 symbols to write
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ID
#2458815 Review #2458815 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

No access to my book

I bought a book from Gumroad. I cannot login to the app I cannot access my book and I cannot get in touch with anyone at Gumroad. Very disappointed with this service or lack of service.
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ID
#2456041 Review #2456041 is a subjective opinion of poster.
Location
Whittier, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Months and NO book yet.

Ordered the book Kid by the side of the road on Dec 1. Its now three and a half months and still no book. Sent an email and still no reply. Called customer service phone number and it says Kaiser permanente line not in service.

User's recommendation: If you want an actual book on your coffee table, then buy one from someone that will actually send you the book.

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ID
#2455217 Review #2455217 is a subjective opinion of poster.
Pros
  • Juan o savin
Cons
  • Not answering customer service requests
Loss
$12
Preferred solution
Deliver product or service ordered
New Reviewer

Didn’t receive

I ordered this when it first came out in pdf and paid $12.50 I never received anything. That was months ago! Buckeyetosooner54@***.com Ruth Stephens 36 N. Main Street Apt. 502 Miami, OK 74354

User's recommendation: When a customer gives you the $$$, reciprocate please.

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ID
#2455115 Review #2455115 is a subjective opinion of poster.
Loss
$13
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Didn’t receive email confirmation

I did not receive an email confirmation for my purchase I was told to email Gumroad costumer services
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ID
#2453807 Review #2453807 is a subjective opinion of poster.
Service
Gumroad Membership
Pros
  • Plans
Loss
$50
Preferred solution
Deliver product or service ordered
New Reviewer

Refund on product

I call the number but my phone got disconnected I am asking for a refund for product purchase 01/29/2140**** gumroad janmetrauu 19.99 and 01/22/21 gumroad janmetrauu for 19.99 and 49.99. I could not access website or books or class. At the moment Im going through difficulties and I would like a refund. I try calling the number but phone got disconnected and I feel embarrassed asking Janmetrauu for the refund.
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ID
#2441784 Review #2441784 is a subjective opinion of poster.
Product
Gumroad Website
Cons
  • Customer service
Loss
$90
Preferred solution
Full refund