Gumroad
Reviews and Complaints
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Verified Reviewer
Delete account
Don't use it! Don't understand what it does or how to use it.
Just want to delete the account, it is of no use to me. I'm not happy with the fact of not knowing how or why of its use.
- Place to park content
- Not answering customer service requests
Preferred solution: Just able to Delete this from my phone
London, England
Recurring subscription
No means of communication with neither Gumroad nor the vendor, please help, I live in the UK but the USA number is not going through. Thank you
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Verified Reviewer |
Nashville, Tennessee
Wrong items
I havent heard back from them regarding my issue. They sent me the wrong items and I cant get through to them
Perth, Western Australia
Payout issues
I updated n was already cleared the week before when I added my bank account but still havent received my payout for more then 2 weeks, my profile link is listed below
:- https://thefilemaker.gumroad.com/
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBecause of Paris he was very nice helping me. Thank you
He resolved the issues that I had with what was happening. He was able to avoid delving into a large amount of details, yet managed to help in a quick manner, not slow.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bartlett, Illinois
It helped me to prevent Scam emails
there were attempts from scammer to cheat and gaining money through phishing emails and fake job opportunities by using Gunmore website name and brand
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad number the number is the wrong number
Give the correct phone number, idiot. No, I'm not going to give you a good review without the right phone number. Bad mojo.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayout not received
Payout says it was initiated on October 15th, 2024
but I haven't received it yet.
my account : https://newgirlblues.gumroad.com/
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kanpur, Uttar Pradesh
Technical snag
When I am going to insert the images the insert button is not being shown. Because of this I am copying and pasting it.
Whether they are reaching to gumroad o are being accepted is not known. Whether copying and pasting the images is a right way in absence of insert button.
Earlier it was their side by d de with upload button. Your help is immediately needed so that all efforts are going in vain.
User's recommendation: Although i am new to this site but it is very quick in attending and resolving the issued faced by its clients. The company is an established company and its I mage in the eyes of public is good. So I feel that dealing with this company will not be unfair.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer Service Problems
The Gumroad website clearly states "We do accept prepaid and gift cards, however, because these cards are often used for fraud, the card companies that back them often do not recognize or have not yet authorized Gumroad to process their cards, and thus may prevent us from charging the card." However, they fail to mention the actual reason my Visa gift card was declined: my attempted one-time purchase was flagged as a recurring payment (which goes against the cardholder agreement). I complained to Stripe (Gumroad's payment processor), and they requested information from Gumroad regarding the attempted purchase.
I asked Gumroad's customer support to provide this information twice.
Both times gave me an initial automated response that did not solve anything. While I did manage to eventually talk to a human, they did not respond to my request to send the required information to Stripe.
It has been several days since my last attempt. So much for "we usually respond in a few hours."
- Customer support does respond with a human eventually
- Responses from humans take longer than a few hours
- First response from customer support is always automated
- First human response is usually the last one you get
Preferred solution: I would like for Gumroad to send the charge_id or card_id to Stripe as their customer support team requested.
User's recommendation: Do not try to pay using gift cards
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIs gumroad scamming me for a purchase by mistake?
This purchase was a mistake, and my money should be returned immediately with email confirmation. The last 4 digits of the card are: 4729.
The expiration date of the card is: 07/28. The card type is: Visa. The amount paid in USD is: $3932.51. The date of charge is: 6 October.
Here is how the charge appears on your statement: I am attaching a screenshot from my bank statement. It appears as payment from Gumroad Co Joe Lampto on my bank statement. I received purchase confirmation from vladcristian@***.com.
I am writing my refund request again. This money must be refunded immediately with email confirmation.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to purchase products on my account
I've been trying to purchase items on my account and the system is blocking me every single time. I've tried different accounts, different IP, even different devices, and they all block the payment from going through.
I've tried contacting their support half a dozen times now and they either completely ignore the message or they send me some bot automated response saying they've unblocked me and sometimes their system triggers false positives.
Every time they've told me I'm unblocked, I have NOT been unblocked.
I tried creating a new account using my phone and bypassing my Wi-Fi so that they wouldn't associate it with my main account, and I was able to purchase on that account.
So they've blocked either my account, my IP, my credit cards, or some combination of those, and they're refusing to address the issue. I can't believe how incompetent their customer support is.
They haven't even given me a reason why I was blocked in the first place other than "Oops! Our system is silly like that sometimes."
- Terrible customer service
Preferred solution: I want my account unlocked so that I can use it again as normal.
User's recommendation: Horrifyingly bad customer service. These guys are beyond trash.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nashville, Tennessee
To request a refund
This is a scam & I want my money refunded immediately. The phone number provided doesn't work & there's no way to contact a real person.
I'm extremely disappointed with this situation bc it's a scam.
I didn't purchase anything nor do I want to purchase anything. I just want every dollar of my money returned to me immediately
Greenville, South Carolina
To cancel a dispute
I filed a fraud report with my bank against Madurai Mckeenly, and recognized the charge a few days later. Her charge for $36 were accurate.
I apologize for any confusion this may have cause for her account. Please unlock her account.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFor address update on a order
I made a purchase just now
Barbara Osika
2321 Northgate Blvd
Auburn IN 46706
I forgot the T in Northgate please correct this for me
Thank You
- Nutural
- Nutural
Preferred solution: Deliver product or service ordered
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