filters
state:
Show
city:
Show
product:
Show
After signing up as a vendor I created a product for a customer that insisted on paying by credit card. The sale went through but I never got paid ($310) It took me 4 or 5 times going back and forth with "Priyanka" who claims to be the only customer service rep. They...
Read more
gumroadhelp
gumroadhelp

"You only have 2 files in that product and its $310. It looks and please excuse my french a little bogus, from a risk standpoint." Is it really their place to value my product...

Anonymous
Federico

I'm a vendor and they did pretty much the same to me, incredible

1.0
I didn't like
  • Platform
  • Unreasonable service
#1068262
Reply to reviews

Gumroad charged our customer $89, then sent an email saying the product did not meet their policy. They did not refund the $89 and our customer has accessed the product. We have contacted via email several times. They do not reply. We have filed complaints with the...
Read more
Anonymous
Janine

Gumroad charged me $99, then locked me out of the program because I initially disputed the charge (it did not show up as "Gumroad". I withdrew the dispute and they locked me o...

1.0
I didn't like
  • Unreasonable service
#1057622
Reply to reviews
I purchased a Christian Ninle Journaling book and can only read it through Gumroad - I cannot get any support from the author or Gumroad because they cannot acknowledge the email address I used to purchase the book in the first place. Very disappointing experience w/...
Read more
gumroadhelp
gumroadhelp

This is not our fault - this is a user error. You likely mistyped your email address at checkout. We have a very simple way of solving this. If you had emailed us as soon as t...

#1033466
Reply to reviews
I have had 2 out of 30 students dispute their charges because Gumroad doesn't bother telling the student what to look for on their credit card statement, nor do they supply a phone number for customers. It has been about 3 months since the first dispute, and nothing...
Read more
2.2
I liked
  • Quick refunds for customers
I didn't like
  • Hard for students to download my course
  • No response
  • Platform
#1027587
Reply to reviews

Gumroad is charging my AM EX account $10 per month and I have never signed up for it! I am pissed and want to call them, but there is no number to call, no email address listed. Who knows any of this information? I would like to end this $10 extraction from my account...
Read more
gumroadhelp
gumroadhelp

Hi, We actually have a page specifically for someone in your situation: https://gumroad.com/charge

Anonymous
Anonymous

support@gumroad.com

#1021927
Reply to reviews
Hello, I have noticed that i made the sale to my customers and i didnt get my fund into my account as i spoke with the customers they said the fund got deducted in thier accounts and here while i tried login into my gumroad account it shows that it has been suspended....
Read more
Anonymous
***ed Customer

They tried the same "... fraud" thing with us; that's the way they steal money! Somebody has to stop this Gumroad scam!

gumroadhelp
gumroadhelp

You even just acknowledged in this post that you were selling services. You can't sell services on Gumroad. We are extremely clear about that.

#1011570
Reply to reviews
I recently bought a tutorial which is a 3 part series with each file having about 2GB in size. Although buying it wasn't that simple. - First gumroad charged me and sent me wrong tutorial, despite of emails they were unable to solve the issue. And somehow then my...
Read more
gumroadhelp
gumroadhelp

All you had to do was reply to your receipt from us and we could've refunded you. -Gumroad Help

#1000260
Reply to reviews

Gumrad is definatly a scam for the seller as their dont give back your cash. so be careful really. I used to sell my product with their website and stole almost 200 usd on my sales. They are fake and don't have any client support. i posted on their facebook and they...
Read more
Anonymous
ZAKARIA

THEY TOOK MY MY 466 DOLLAR AND DID NOT EVEN DO A REFUND TO MY CLIENT.I ASKED SOME OF MY CLIENT AND DID NOT GOT THE MONEY BACK , SO END OF DISCUSSION "gumroad" IS A SCAMSOMEONE...

Anonymous
Ronnie Flores

Yeah I know they are totally a scam.... They pulled the same crap on me... claiming that my CMS agnostic HTML and PHP based website member management system that I developed, ...

#999551
Reply to reviews
I was considering using Gumroad for my rent or download videos and was referred to them by a friend. Then I found this site: https://gumroad.pissedconsumer.com/ that showed a number of people who were ripped off by Gumroad. There were people who had their accounts shut...
Read more
gumroadhelp
gumroadhelp

You wrote a review on Pissed Consumer because you read reviews on Pissed Consumer? Not sure this counts as a complaint....

Anonymous
trappedguy

You made the right decision. My loss is around 100$ - these idiots refuse to provide any proof - that amount refunded to customers.

#999135
Reply to reviews
I ordered a product from them. It didn't work in their app. I contacted their support (Tiana). They told me there app wasn't working for me, they knew their app was *** and they had no intention of fixing it. Their solution was "sorry".
Read more
gumroadhelp
gumroadhelp

I actually walked you through how to download the file and access it. Sorry if that wasn't helpful enough. Perhaps the next time this thing comes up, I will buy a bus ticket t...

1.0
#985556
Reply to reviews