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Gumroad

Gumroad

gumroad.com
What is your customer experience with Gumroad?

Gumroad Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Gumroad has 1.9 star rating based on 126 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Easy purchases, Easy to deliver and buy, Easy to use interface.
    Cons: Customer service, Unreasonable service, Stealing my money.

  • Recent recommendations regarding this business are as follows: "Never don't think even to download or use this app", "If you have a problem you are OUT OF LUCK", "Horrible", "The Medieval Magazine ceased production in 2023 but their website is still active and apparently open for subscribers! Don't buy into it. They've shut up shop and gone, and ripped me off for $134.08 which I am trying to retrieve.", "DO NOT Purchase from anyone in business through GUMROAD".

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Media from reviews

Gumroad - Unprofessionalism and false accusation And loss of money
Gumroad - Unprofessionalism and false accusation And loss of money - Image 2Gumroad - Unprofessionalism and false accusation And loss of money - Image 3Gumroad - Unprofessionalism and false accusation And loss of money - Image 4Gumroad - RefundGumroad - List of pages on AppGumroad - Unable to purchase products
View all media ›

Top Gumroad Reviews

Positive Review

"Because of Paris he was very nice helping me. Thank you"

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He resolved the issues that I had with what was happening. He was able to avoid delving into a large amount of details, yet managed to help in a quick manner,...

Critical Review

"Unprofessionalism and false accusation And loss of money"

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The worst treatment and worst support I lost money on my first order because of them, the money arrived in my account from a customer I dealt with through...

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Khaled A Rwv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unprofessionalism and false accusation And loss of money

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Gumroad - Unprofessionalism and false accusation And loss of money
Gumroad - Unprofessionalism and false accusation And loss of money - Image 2
Gumroad - Unprofessionalism and false accusation And loss of money - Image 3
Gumroad - Unprofessionalism and false accusation And loss of money - Image 4
Contains 6 confidential files for company representatives
Updated by user May 09, 2025

I don't want price reduction I want my money back

Updated by user May 09, 2025

Please don't make the same mistake I did and sign up with them.

Original review May 09, 2025
The worst treatment and worst support I lost money on my first order because of them, the money arrived in my account from a customer I dealt with through Facebook, he asked me to create a store and some other things, and I had a part of the amount left that I could not receive, so I told him to pay by visa through my account on Gumroad, and I created a payment link for a product called test as a payment method only, after 5 days I received a message saying "Your account has been permanently banned", as an angry response and not understanding what happened I replied to them and said you are a group of scammers, I was very angry, the customer service employee replied to me with this response "Good luck on another platform, it seems you are a scammer" Here are the pictures
Then I received a message with all contempt saying this is what we can give you, and they closed the account and returned the money to the customer, and now I am torn between the platform and the customer who does not want to pay again
Believe me, if you swear to them 100 times they will not believe you and they will treat you as if you work for them and they will take sales tax too.
View full review
Loss:
$27

Preferred solution: Price reduction

User's recommendation: Never don't think even to download or use this app

Danie L Dpz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

Gumroad - Refund
Contains 2 confidential files for company representatives

I bought beneficial ownership information online. I did receive a paper to file.

I just registered my business. I was thinking the paper came from a secure source. When I scanned the paper, I saw it was on Gumroad, so I bought it. When I was done, I bought it.

I don't have any proof, not even a tracking number. I understand it was a scam. I need my $140 to be refunded to me. How does Gumroad accept people to sell BOI on their site?

It's a scam. I need my money back.

View full review
Loss:
$140

Preferred solution: Full refund

User's recommendation: Gumroad is a scam

Brandace Mns

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

ZERO CUSTOMER SERVICE!

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I was hacked very badly by somebody through a malicious e-mail i think, they got all my information including my financial information. To prevent potential further damage I immediately closed down my email, changed my phone number the next day I was trying to log into my gumroad account today to update email and password but when i entered my old email and password that i have been using on gumroad, it wants me to enter the Authentication Token but as i have closed my email account, there is nowhere for it to go thus locking me out of access to my gumroad account.

its been 5 days and ZERO contact. i only get a lame AI chatbot with the same paragraph every time.

NOBODY is there to help. Horrible company.

View full review
Loss:
$225

Preferred solution: My issue resolved

User's recommendation: If you have a problem you are OUT OF LUCK

Dania R Wfq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Whitby, Ontario

List of pages on App

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Gumroad - List of pages on App

Hello,

I thought Gumroad was going to be great because the website is so easy to use.

But, I published a book on Gumroad, and when I bought my own book and opened it on the app on my Google phone, I noticed a problem with the list of pages.

There is no way to scroll to the first pages. I can only see the last 16 pages to choose from.

What if a person wants to choose a page from the top of the list.

There is no way to contact the Customer Service at Gumroad.

Also, a few weeks later I tried to open the book as a customer but it is not opening at all.Thank you

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Taras Psc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Retrieve typing master registration number

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I have been paid for Typing

Master corse twice. However I

couldn't open the app because they haven't provided any registration number or customer I D.

After trying several contact

numbers finally connected to

ChatGPT and charged again

without my knowledge.

Stll my problems are not settled.

View full review

User's recommendation: Horrible

Shelly D Cwq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Was wondering when I will receive my book that I ordered

Updated by user Apr 21, 2025

I never got a hold of anybody. I ordered a book for $17 I'm not sure if I'm going to get it.

Original review Apr 15, 2025

Having a working telephone number because I cannot get through. I would like to talk to somebody. I believe if you have a company, people should be able to call and resolve their issues.

View full review

Preferred solution: Deliver product or service ordered

Alli T

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund for overpaid subscription via Paypal

Hello

I have been paying a subscription of $8.38 via PayPal for issues of The Medieval Magazine from November 2018 to the present day. However, it has come to my attention that the magazine apparently ceased production after the final edition was released on November 30, 2021, over 1 year ago. I received no notification that the magazine had closed at the time, and my subscription should have been cancelled at this point. However, nothing was actioned, so the payments continued in error.

As I have paid monthly since December 2021 for a product that no longer exists and have received nothing for my money all this time, I am requesting a refund of my subscription payments for the past 16 months. The final payment went to Gumroad on 1 March 2023, two weeks ago.

Please treat this matter as urgent.

Thank you.

Alli Templeton

View full review
Loss:
$134
Cons:
  • Do not respond to complaints or requests for refunds

Preferred solution: Full refund

User's recommendation: The Medieval Magazine ceased production in 2023 but their website is still active and apparently open for subscribers! Don't buy into it. They've shut up shop and gone, and ripped me off for $134.08 which I am trying to retrieve.

ANTONIO C Ghc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pontevedra, Pontevedra

Fraud gumroad

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Good morning, it's impossible to contact Gumroad. When you send an email, they send you a link to a chat that no one answers.

I have lost purchases worth 400 euros. Please help me..i can seld you transacción bank.

A regards

View full review
Deborah G Xuw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I want to know what my purchase was that is on my bank statement

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I have been charged for something I have no idea what the charge in the bank is for. I will either speak to someone who can tell me or I will have the bank stop payment.

View full review
Cons:
  • Your customer service sucks

Preferred solution: Full refund

User's recommendation: DO NOT Purchase from anyone in business through GUMROAD

Mikalyn Eur

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Elk Grove, California

Question about my profile

It says its a non-working number from Kaiser Permanente. This is not even the correct number. you guys should have people put the correct information online so that were not wasting our time.

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Josie F Oyr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

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I thought I had purchased talks by Bashar, but I did not get that, so I'd like a refund, please? I was also overcharged according to my credit card.

I ended up getting products for sale which had nothing to do with Bashar. Cxxx Cxxx Cx Xxx cxxxxx.

View full review
Loss:
$36
Cons:
  • Scam p

Preferred solution: Full refund

User's recommendation: Don’t buy

Ivan M Opq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Curitiba, Parana

I can't access my account

By my e-mail esoteraph@***.com, I can't access my Gumroad account and I'm being extremely disadvantaged. In two-factor authentication, I don't receive the email that was supposed to be sent with the TOKEN.

In fact, not even when I try to sign up for the Newsletter. Please fix it, thanks

esoteraph@***.com

Ivan Maia Ferrnandes

CPF 511.291.597-87

Cel phone +55 4199****111

View full review
Benjmin H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Saarbrucken, Saarland

Scam Company

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Subscription completed and no access to my account possible. Therefore I can't cancel the subscription.

I'll wait another 2 days and then report it immediately.

This smells very much like fraud.

View full review

Auctions and Marketplaces Expert Talks

How to Save Money and Shop Wisely

How to Save Money and Shop Wisely

Jun 11, 2021

A shopping expert, Trae Bodge shares smart shopping tips on how to enjoy safe shopping online, find the best deals and sales and shop wisely without spending more.

Read full article
Trae Bodge
Trae Bodge

Trae Bodge is a shopping expert with 10 years of experience. True runs a platfrom called Truetrae.com where she shares money-saving tips with consumers.

Cameron B Jag

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Product not showing

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Hello! Ive had a technical issue as of late.

I purchased a 60 page book of drawing poses recently and it was working just fine until this morning.

When I went to open the product up again all I got was a blank screen? Is it an issue on my end or yours?

View full review

Preferred solution: An answer to my issue

Anonymous
map-marker San Antonio, Texas

Refund

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I never meant to purchase this and still havent received a refund. This is not fair there is know one to contact

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Bikiniwanna J

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

Contains 2 confidential files for company representatives

Hey, I bought all of those Procreate brushes, but only four of them are saying I got them for free. Is there any way you can send me the brushes I bought?

I also bought a brush for Photoshop by accident.

Is there a possible way for you to cancel that one, or if anything, offer a refund so I can repay everything? It would be very appreciated.

View full review
Loss:
$38
Pros:
  • It works fast
Cons:
  • But it would be better if we can contact you better

Preferred solution: Full refund

About

Summary

Gumroad is an online platform for product creators and consumers. The company was founded by designer Sahil Lavingia in 2011. Its headquarters is based in San Francisco, California, USA. Gumroad is used by filmmakers, designers, authors, software developers, and musicians. They are looking for consumers trying to sell their digital content including ebooks, tutorials, films, games, and programs. The platform offers the following services: communication, payment processing, files hosting, and files delivery. To start using the Gumroad each user should create a platform account. Gumroad has iPhone application for purchased digital content. The platform is available worldwide. From each sale the company takes 5% with $0.25 fee.

Gumroad reviews and complaints

Gumroad is ranked 159 out of 972 in Auctions and Marketplaces category

Payment Methods

PayPal

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