
Gumroad
Gumroad Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gumroad has 1.9 star rating based on 126 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Easy purchases, Easy to deliver and buy, Easy to use interface.
Cons: Customer service, Unreasonable service, Stealing my money.Recent recommendations regarding this business are as follows: "Never don't think even to download or use this app", "If you have a problem you are OUT OF LUCK", "Horrible", "The Medieval Magazine ceased production in 2023 but their website is still active and apparently open for subscribers! Don't buy into it. They've shut up shop and gone, and ripped me off for $134.08 which I am trying to retrieve.", "DO NOT Purchase from anyone in business through GUMROAD".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gumroad has 1.9 star rating based on 126 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Easy purchases, Easy to deliver and buy, Easy to use interface.
Cons: Customer service, Unreasonable service, Stealing my money.Recent recommendations regarding this business are as follows: "Never don't think even to download or use this app", "If you have a problem you are OUT OF LUCK", "Horrible", "The Medieval Magazine ceased production in 2023 but their website is still active and apparently open for subscribers! Don't buy into it. They've shut up shop and gone, and ripped me off for $134.08 which I am trying to retrieve.", "DO NOT Purchase from anyone in business through GUMROAD".
Most users ask Gumroad for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Turnaround Time. The price level of this organization is high according to consumer reviews.
Media from reviews











































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnprofessionalism and false accusation And loss of money
I don't want price reduction I want my money back
Please don't make the same mistake I did and sign up with them.
Then I received a message with all contempt saying this is what we can give you, and they closed the account and returned the money to the customer, and now I am torn between the platform and the customer who does not want to pay again
Believe me, if you swear to them 100 times they will not believe you and they will treat you as if you work for them and they will take sales tax too.
Preferred solution: Price reduction
User's recommendation: Never don't think even to download or use this app
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
I bought beneficial ownership information online. I did receive a paper to file.
I just registered my business. I was thinking the paper came from a secure source. When I scanned the paper, I saw it was on Gumroad, so I bought it. When I was done, I bought it.
I don't have any proof, not even a tracking number. I understand it was a scam. I need my $140 to be refunded to me. How does Gumroad accept people to sell BOI on their site?
It's a scam. I need my money back.
Preferred solution: Full refund
User's recommendation: Gumroad is a scam
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerZERO CUSTOMER SERVICE!
I was hacked very badly by somebody through a malicious e-mail i think, they got all my information including my financial information. To prevent potential further damage I immediately closed down my email, changed my phone number the next day I was trying to log into my gumroad account today to update email and password but when i entered my old email and password that i have been using on gumroad, it wants me to enter the Authentication Token but as i have closed my email account, there is nowhere for it to go thus locking me out of access to my gumroad account.
its been 5 days and ZERO contact. i only get a lame AI chatbot with the same paragraph every time.
NOBODY is there to help. Horrible company.
Preferred solution: My issue resolved
User's recommendation: If you have a problem you are OUT OF LUCK

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |List of pages on App
Hello,
I thought Gumroad was going to be great because the website is so easy to use.
But, I published a book on Gumroad, and when I bought my own book and opened it on the app on my Google phone, I noticed a problem with the list of pages.
There is no way to scroll to the first pages. I can only see the last 16 pages to choose from.
What if a person wants to choose a page from the top of the list.
There is no way to contact the Customer Service at Gumroad.
Also, a few weeks later I tried to open the book as a customer but it is not opening at all.Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRetrieve typing master registration number
I have been paid for Typing
Master corse twice. However I
couldn't open the app because they haven't provided any registration number or customer I D.
After trying several contact
numbers finally connected to
ChatGPT and charged again
without my knowledge.
Stll my problems are not settled.
User's recommendation: Horrible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWas wondering when I will receive my book that I ordered
I never got a hold of anybody. I ordered a book for $17 I'm not sure if I'm going to get it.
Having a working telephone number because I cannot get through. I would like to talk to somebody. I believe if you have a company, people should be able to call and resolve their issues.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund for overpaid subscription via Paypal
Hello
I have been paying a subscription of $8.38 via PayPal for issues of The Medieval Magazine from November 2018 to the present day. However, it has come to my attention that the magazine apparently ceased production after the final edition was released on November 30, 2021, over 1 year ago. I received no notification that the magazine had closed at the time, and my subscription should have been cancelled at this point. However, nothing was actioned, so the payments continued in error.
As I have paid monthly since December 2021 for a product that no longer exists and have received nothing for my money all this time, I am requesting a refund of my subscription payments for the past 16 months. The final payment went to Gumroad on 1 March 2023, two weeks ago.
Please treat this matter as urgent.
Thank you.
Alli Templeton
- Do not respond to complaints or requests for refunds
Preferred solution: Full refund
User's recommendation: The Medieval Magazine ceased production in 2023 but their website is still active and apparently open for subscribers! Don't buy into it. They've shut up shop and gone, and ripped me off for $134.08 which I am trying to retrieve.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Fraud gumroad
Good morning, it's impossible to contact Gumroad. When you send an email, they send you a link to a chat that no one answers.
I have lost purchases worth 400 euros. Please help me..i can seld you transacción bank.
A regards
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want to know what my purchase was that is on my bank statement
I have been charged for something I have no idea what the charge in the bank is for. I will either speak to someone who can tell me or I will have the bank stop payment.
- Your customer service sucks
Preferred solution: Full refund
User's recommendation: DO NOT Purchase from anyone in business through GUMROAD
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Question about my profile
It says its a non-working number from Kaiser Permanente. This is not even the correct number. you guys should have people put the correct information online so that were not wasting our time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
I thought I had purchased talks by Bashar, but I did not get that, so I'd like a refund, please? I was also overcharged according to my credit card.
I ended up getting products for sale which had nothing to do with Bashar. Cxxx Cxxx Cx Xxx cxxxxx.
- Scam p
Preferred solution: Full refund
User's recommendation: Don’t buy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I can't access my account
By my e-mail esoteraph@***.com, I can't access my Gumroad account and I'm being extremely disadvantaged. In two-factor authentication, I don't receive the email that was supposed to be sent with the TOKEN.
In fact, not even when I try to sign up for the Newsletter. Please fix it, thanks
esoteraph@***.com
Ivan Maia Ferrnandes
CPF 511.291.597-87
Cel phone +55 4199****111
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Scam Company
Subscription completed and no access to my account possible. Therefore I can't cancel the subscription.
I'll wait another 2 days and then report it immediately.
This smells very much like fraud.
Auctions and Marketplaces Expert Talks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProduct not showing
Hello! Ive had a technical issue as of late.
I purchased a 60 page book of drawing poses recently and it was working just fine until this morning.
When I went to open the product up again all I got was a blank screen? Is it an issue on my end or yours?
Preferred solution: An answer to my issue
Refund
I never meant to purchase this and still havent received a refund. This is not fair there is know one to contact
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
Hey, I bought all of those Procreate brushes, but only four of them are saying I got them for free. Is there any way you can send me the brushes I bought?
I also bought a brush for Photoshop by accident.
Is there a possible way for you to cancel that one, or if anything, offer a refund so I can repay everything? It would be very appreciated.
- It works fast
- But it would be better if we can contact you better
Preferred solution: Full refund
About
Gumroad is an online platform for product creators and consumers. The company was founded by designer Sahil Lavingia in 2011. Its headquarters is based in San Francisco, California, USA. Gumroad is used by filmmakers, designers, authors, software developers, and musicians. They are looking for consumers trying to sell their digital content including ebooks, tutorials, films, games, and programs. The platform offers the following services: communication, payment processing, files hosting, and files delivery. To start using the Gumroad each user should create a platform account. Gumroad has iPhone application for purchased digital content. The platform is available worldwide. From each sale the company takes 5% with $0.25 fee.

Gumroad is ranked 159 out of 972 in Auctions and Marketplaces category
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