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We signed up for an account, paid the whole year amount, and put on our product, a (physical) book. We make a sale, send the book. After a few days, we receive a message from GumRoad that the sale has been disputed: "A customer of yours (_customer's email_) has...
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1.0
#1293848
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I don't generally leave negative reviews. Ever. I run a company (we sell on Gumroad - it's my full income) and it's hard work, and the last thing hard-working companies need is for the world of negativity on the internet to dirty their rep because of passing gripes and...
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2.3
I didn't like
  • Customer service
#1278018
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Gumroad - Terrible experience

I spent many hours using this platform, then after selling two products my account was suspended for “suspicion of fraud” I wasn’t even notified. I found out because one of my customers told me they were being refunded the money. I can’t even speak with a representative on the phone and they said in an email they will no longer work with me without even explaining why!
1.0
Details
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Reliability
#1261985
Reply to reviews
This is by far the worst experience I've had with an online company. After making some sales with Gumroad they never refunded my money. My customers where never refunded either. I made some search about this company and there's always this common pattern: users that...
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1.0
#1257457
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This is a scam I payed 30 dollars for a package that was a complete RIP OFF, please don’t buy nothing from this company it’s a complete waste of money. I even tried to ask the company for a refund and they ignored me too. When I contacted the company owner all the told...
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1.2
I didn't like
  • Customer service
  • Will avoid this site for any future purchases
  • Support
#1246946
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Absolutely the worst online business I've ever dealt with in my > 10 years doing online marketing. They will "review" your account for 2 years without releasing any of your earnings to you, then close it and keep all the earnings. This happened to 2 other people I...
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1.0
I didn't like
  • No response
  • Platform
  • Customer service
#1232903
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Gumroad - SCAM Don’t use

Scam don’t use falsely advertised that they had study notes I wanted paid a month subscription and they don’t exist... can’t contact them emails are returned undelivered even through patpal supplied adress.
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
Website
#1213195
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Gumroad - Account suspended after i made 1450 usd sales
It is scam.don`t use it anymore.I sell android application source code. The costumers got the code,and the Gumroad refounded the money. This is not normaly.they are crazy.this is why they don`t have a phone number or email on site for support See what kind of mail i...
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1.0
I didn't like
  • Unreasonable service
  • No response
#1212198
Reply to reviews
I purchased a product but never received the link to download it. You'll find many other customers complaining about this. It's apparently a server issue of some sort. Since I paid with Paypal, I disputed the payment. But Gumroad's only response was a snotty automated...
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1.9
#1199509
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Multiple emails back and forth which aren't exactly rude, but are very cold and short. They make you feel like you're inconveniencing them. Eventually you may land on a support person who gives a damn. If you're lucky. It seems that 18 out of 20 support emails were...
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2.0
I didn't like
  • Customer service
#1198585
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