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Gumroad - Horrible! A waste of money!

Gumroad - Horrible! A waste of money!
Horrible! I paid $6 to download piano music that I can’t print and has words written accross it! Ironically it says free-piano. It was definitely not free. I will not be using this site again!
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Price Affordability
Product or Service Quality
Website
#1383653
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So i was using Gumroad for couple of monts, as artist, to be specific, i put my Lightroom presets on their site for sale. Everything was ok, i managed to sell couple of presets pack and then someone buy my pack, later decided to change it's mind and "return" it, which...
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#1377088
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I've run into several issues with gumroad and reached out to customer service each time. Most of the time they don't even bother to respond. When they do respond, they tell me they will get back to me, then don't, and I have to follow up with them to get any response....
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#1376159
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Gumroad - DON'T USE - They give your files away for FREE!
Gumroad - DON'T USE - They give your files away for FREE!
Gumroad - DON'T USE - They give your files away for FREE!
DON'T USE - They give your files away for FREE! I uploaded a few products to test their services. I entered the product cost and uploaded files. After two days, i clicked on link and it didn't even ask for a credit card. It delivered the files without payment entry. I...
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BTrayed1
BTrayed1

This is the email they sent to BBB Better Business Bureau has received a response to your Customer Review submission. The business indicated: Susanne doesn't know how to use t...

1.0
I didn't like
  • Customer service
  • I do not appreciate them resorting to insults and name calling
#1348907
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We signed up for an account, paid the whole year amount, and put on our product, a (physical) book. We make a sale, send the book. After a few days, we receive a message from GumRoad that the sale has been disputed: "A customer of yours (_customer's email_) has...
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1.0
#1293848
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I don't generally leave negative reviews. Ever. I run a company (we sell on Gumroad - it's my full income) and it's hard work, and the last thing hard-working companies need is for the world of negativity on the internet to dirty their rep because of passing gripes and...
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2.5
I didn't like
  • Customer service
#1278018
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Gumroad - Terrible experience

I spent many hours using this platform, then after selling two products my account was suspended for “suspicion of fraud” I wasn’t even notified. I found out because one of my customers told me they were being refunded the money. I can’t even speak with a representative on the phone and they said in an email they will no longer work with me without even explaining why!
1.0
Details
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
#1261985
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This is by far the worst experience I've had with an online company. After making some sales with Gumroad they never refunded my money. My customers where never refunded either. I made some search about this company and there's always this common pattern: users that...
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1.0
#1257457
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This is a scam I payed 30 dollars for a package that was a complete RIP OFF, please don’t buy nothing from this company it’s a complete waste of money. I even tried to ask the company for a refund and they ignored me too. When I contacted the company owner all the told...
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1.3
I didn't like
  • Support
  • Will avoid this site for any future purchases
  • Customer service
#1246946
Reply to reviews
Absolutely the worst online business I've ever dealt with in my > 10 years doing online marketing. They will "review" your account for 2 years without releasing any of your earnings to you, then close it and keep all the earnings. This happened to 2 other people I...
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1.0
I didn't like
  • Reliability
  • Unreasonable service
  • No response
#1232903
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