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I offer digital products, more specifically, video tutorials. A customer bought my services, download ALL my videos and a couple of days later stated to Gumroad that I scammed him. Gumroad didn't even ask me what had happened, instantly opted to refund 100% of the...
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1.1
I liked
  • Easy to deliver and buy
I didn't like
  • Support
  • Scam
  • Unreasonable service
#1143956
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I have been back and forth with customer service (probably outsourced) trying to get the products I have purchased. These are digital products so there should not be a long process to get it in your library. I just want you to know, this review isn't from a negative...
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1.0
#1139950
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A vendor had a different price on their website than what I was charged by Gumroad.com . Hence, I disputed the charge through my credit card company. (I never received the item in question.). I have subsequently attempted to purchase other products that uses Gumroad...
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1.0
#1137088
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Gumroad - No communication

Gumroad
#1141657
2.7
Details
This is by far the worst company I’ve used. They have a poor buggy system and lack of communication from their support team. It’s unfair on their suppliers and customers. I’ve received no reply back from my emails, and received no products to which I’ve purchased. Luckily the content provided is highly regarded and he’s helping me out with the situation, but his hands are tied to an extent.
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Advertised vs Delivered
Billing Practices
Coverage Area
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Value for money
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Gumroad Customer Care Review

Gumroad
#1033466
I purchased a Christian Ninle Journaling book and can only read it through Gumroad - I cannot get any support from the author or Gumroad because they cannot acknowledge the email address I used to purchase the book in the first place. Very disappointing experience w/ book and Gumroad
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I'm loosing my mind on this *** website, tired to follow someone then refresh then still not followed... tired to try to take something free and bugs won't let me to do it. And it's not recent. Go *** yourself, seriously, so many time wasting for so many...
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#1136363
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Long story short, I was selling a set of logo templates on GR -- the same exact product I've been selling on Creative Market. I decided to give GR a try to see if I could expand my sales. I sent out an Instagram blast to my followers and asked them to purchase my logo...
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Anonymous
Federico

Wow, I just went through your whole story. They did exactly the same to me! Wow

Anonymous
Federico

They kept all the money from my sales too

1.0
#1128073
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hello All, i create account in Gumroad before 3 weeks and start make sales i made a 250$ and still sales more and more , one Friday miss without paid and 2nd Friday is tomorrow but i think no payment will be sent because no reply from them and there is no phone to call...
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#1091662
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After signing up as a vendor I created a product for a customer that insisted on paying by credit card. The sale went through but I never got paid ($310) It took me 4 or 5 times going back and forth with "Priyanka" who claims to be the only customer service rep. They...
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Anonymous
Federico

I'm a vendor and they did pretty much the same to me, incredible

1.0
I didn't like
  • Platform
  • Unreasonable service
#1068262
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Gumroad charged our customer $89, then sent an email saying the product did not meet their policy. They did not refund the $89 and our customer has accessed the product. We have contacted via email several times. They do not reply. We have filed complaints with the...
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Anonymous
Janine

Gumroad charged me $99, then locked me out of the program because I initially disputed the charge (it did not show up as "Gumroad". I withdrew the dispute and they locked me o...

1.0
I didn't like
  • Unreasonable service
#1057622
Reply to reviews
I have had 2 out of 30 students dispute their charges because Gumroad doesn't bother telling the student what to look for on their credit card statement, nor do they supply a phone number for customers. It has been about 3 months since the first dispute, and nothing...
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2.1
I liked
  • Quick refunds for customers
I didn't like
  • Hard for students to download my course
  • No response
  • Platform
#1027587
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Gumroad is charging my AM EX account $10 per month and I have never signed up for it! I am pissed and want to call them, but there is no number to call, no email address listed. Who knows any of this information? I would like to end this $10 extraction from my account...
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Anonymous
Anonymous

support@gumroad.com

#1021927
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