Gumroad Reviews
This is an AI-generated score, not a statement of fact.
This score is generated by AI based on publicly available customer support information.
A contact form and help articles can be found on the company's site. Getting help looks fairly easy.
Gumroad Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gumroad 1.7 star rating from 97 customer reviews; consumers mostly dissatisfied. Rating distribution 81% unfavorable, 13% positive. Many users request refunds and report billing or delivery problems.
Key Takeaways for Future Customers
- Easy purchases and delivery for digital goods; simple interface.
- Be prepared to contact support for refunds or payout issues.
Negative Feedback / Risk Areas
- Frequent customer complaints about customer service and no live phone support.
- Unauthorized charges, billing errors, and subscription or payout holds.
- Products not delivered or download links missing; refund delays.
Positive Feedback
Users note easy buying, easy delivery, and an easy-to-use interface in some Gumroad reviews.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gumroad 1.7 star rating from 97 customer reviews; consumers mostly dissatisfied. Rating distribution 81% unfavorable, 13% positive. Many users request refunds and report billing or delivery problems.
Key Takeaways for Future Customers
- Easy purchases and delivery for digital goods; simple interface.
- Be prepared to contact support for refunds or payout issues.
Negative Feedback / Risk Areas
- Frequent customer complaints about customer service and no live phone support.
- Unauthorized charges, billing errors, and subscription or payout holds.
- Products not delivered or download links missing; refund delays.
Positive Feedback
Users note easy buying, easy delivery, and an easy-to-use interface in some Gumroad reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kansas City, Missouri
Have not receive my books order
The reviewer tried to contact the company before posting this review.
I want the books I ordered or a refund. Two purchases.
This was about 1 month ago.
What's the problem? Or I will call my credit card company to get my refund if no answer.
- Not professionl
Preferred solution: Deliver product or service ordered
User's recommendation: Ot sure about this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charlotte, North Carolina
Where is my payout ???? need my payout...
The reviewer tried to contact the company before posting this review.
- - Account under review caused two payouts to be skipped; funds for books have been held for about two months.
- - Seeks status and escalation options.
Where is my payout? I need my payout ASAP.
They have skipped 2 payouts for me due to my account being under review. My money that was paid to me for my books has been sitting there for about 2 months now. What is really going on with this company?
I worked hard for this to happen. If this company is a scam, please let me know so I can escalate to the right people.
- To easy to get locked in
- No payout on time
Preferred solution: my payout
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed help
The reviewer tried to contact the company before posting this review.
Cant log in I email you already you said it was working but it's not working can you please help help help please help help can't login can't login please help him help help can't log anything please help help him again love you please help help please help help
Preferred solution: Log in
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLooking for order
The reviewer tried to contact the company before posting this review.
Ordered books and was emailed I got them but I did not receive them where is my Oder I paid for them so I expect them
- There are no pros right now
- You did not fulfill my order
Preferred solution: Deliver product or service ordered
Findlay, Ohio
They ignore you
The reviewer tried to contact the company before posting this review.
There was mo response, obviously they scam you. You think you're buying a book and just get a download choice which I refused to accept.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Allison Park, Pennsylvania
Hello, My name is Barry Rush. I need to...
The reviewer tried to contact the company before posting this review.
- - Unauthorized $4,558 withdrawals from Bank of America on 9/18, with a return on 9/25.
- - Why spouse's name appeared on the ACH; request fraud alerts.
Hello,
My name is Barry Rush. I need to speak to someone in accounting. I want to know why you withdrew $4,558 from our B of A personal checking account twice on 9/18 and then deposited that same amount back to the account on 9/25.
And how did my wife's name end up on the ACH? My B of A wanted to set up a fraud alert immediately, but I offered to call you first and try to determine how this happened.
Trying to call you on the phone numbers on your website doesn't work. Your 800 number has a full mailbox, and the 605 number doesn't exist according to my carrier (Verizon). Please reach out quickly so I don't need to issue that fraud alert, which would be very annoying to me and probably not good on your side either.
- No clue
- Automatically withdraw funds from random checking accounts
Preferred solution: Apology
User's recommendation: To non-customers, pay attention to your checking accounts. Their input procedures for withdraws is crap (at least)
Atlanta, Georgia
Ordered a ebook and audiobook
I bought an audiobook and ebook from through this company from dark tactics (or dark mind tactics ) and only received the first 40 of the pages which is just the table of contents. I may change my review if I can get the entire book but so far neither company has fixed the issue. BUYER BEWARE!
User's recommendation: Don't buy from this company. They don't deliver!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhy is my GumRoad product is no longer listed
The reviewer tried to contact the company before posting this review.
My GumRoad product is not listed. When I go to GumRoad.com where I set up a product one year ago, it now says I have no product
Preferred solution: I want to know why my product is no longer listed on Gumroad?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI expected a book I do not want a PDF file am I going to get the book if not I want my money back
The reviewer tried to contact the company before posting this review.
I did not want a PDF file I wanted a book I am unhappy with a PDF file since it does not work I would like my money returned thank you
- What i use this again no i will not
Preferred solution: Full refund
Long Beach, California
Fraud
I ordered the Med. Cookbook, paid, and was excited to receive.
Then they told me to prnt it out. I did not order this, and could not find in PDF. I WANT A REFUND NOW. I CONTACTED CREDIT CARD CO.
AND ASKED FOR A REFUND. NO WAY TO SPEAK TO ANYONE THERE.
I WANT A REFUND. LESLIE Dew.
Varna, Varna
My Mother bought a product from me and i didn‘t get the Money
The reviewer tried to contact the company before posting this review.
I have on Gumroad one Digital Product my mother just bought it and I didnt get the Money, we have an Email with Order Number and the Money are already taken from the Bank Account
Colorado Springs, Colorado
I wasn't able to put address for order
The reviewer tried to contact the company before posting this review.
No one answered my call. I would like a hard copy of the senior playbook; I can't print it out.
Whatever you can do would be appreciated.
Thank you very much. My address is ***.
User's recommendation: Great book, very informative
Sacramento, California
Refund
The reviewer tried to contact the company before posting this review.
Speak to a representative, regarding a refund on a transaction made on April 23, 2026 services were not provided and were frozen in gum roads account. Schedule class was canceled.
I am seeking a full refund for those monies that are being held. Transaction number with Paypal 9254****BT022645B
Preferred solution: Full refund
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProduct i paid for that was never received
The reviewer tried to contact the company before posting this review.
- - I paid $34.99 for a product I never received and could not reach anyone by phone; they hung up.
- - I want a refund or the product emailed to me.
I paid for a product and I never received it. I called to resolve the issue, and no one answered the call.
They hung up on me. How can I get my money back from you or the product downloaded to my email? It was the Psych Warzone on dyslexia or something like that; it cost $34.99.
Will you be able to make this right? Do not use this company, please.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Greenville, South Carolina
Fraud
The reviewer tried to contact the company before posting this review.
ffffffff
Mi did not order anything from your website or anywhere else. You rip people off. Delete anything you put on my credit card.
- Fraud
Preferred solution: Full refund
User's recommendation: Do not fraud customers if you have any or fmmmmmmmmmmmmmmmmmmmmmmmmmmmmm mmmmmmmmmmmmmmmmmmmmmmmmm mmmm mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmraud fraud fraud fraud fraud frsud fraud fraud fraud fraud frsud frsud fraud frsud this company rips you off mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm mmmmmmmmmmmmmmmmmmmmmmmmmmmm lmmmmmmmmmmmmmmmmmmmmmmmmm..m.mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmDo NOT EVEN LOOK AT THIS WEBSITE IF ANYONE DOESanything else fraud fraud fraud fraud fraud fraud fraud fraud fraud fraud
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
You charge without any thing
The reviewer tried to contact the company before posting this review.
I was charged $21 for nothing reason. I was charged $21 for nothing reason. I was charged $21 for nothing reason.
Preferred solution: Full refund
About
Gumroad is an online platform for product creators and consumers. The company was founded by designer Sahil Lavingia in 2011. Its headquarters is based in San Francisco, California, USA. Gumroad is used by filmmakers, designers, authors, software developers, and musicians. They are looking for consumers trying to sell their digital content including ebooks, tutorials, films, games, and programs. The platform offers the following services: communication, payment processing, files hosting, and files delivery. To start using the Gumroad each user should create a platform account. Gumroad has iPhone application for purchased digital content. The platform is available worldwide. From each sale the company takes 5% with $0.25 fee.
Gumroad is ranked 227 out of 1140 in Auctions and Marketplaces category
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