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Absolutely the worst online business I've ever dealt with in my > 10 years doing online marketing. They will "review" your account for 2 years without releasing any of your earnings to you, then close it and keep all the earnings. This happened to 2 other people I...
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1.0
I didn't like
  • Platform
  • No response
  • Reliability
#1232903
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Gumroad - SCAM Don’t use

Scam don’t use falsely advertised that they had study notes I wanted paid a month subscription and they don’t exist... can’t contact them emails are returned undelivered even through patpal supplied adress.
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
Website
#1213195
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Gumroad - Account suspended after i made 1450 usd sales
It is scam.don`t use it anymore.I sell android application source code. The costumers got the code,and the Gumroad refounded the money. This is not normaly.they are crazy.this is why they don`t have a phone number or email on site for support See what kind of mail i...
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1.0
I didn't like
  • No response
  • Unreasonable service
#1212198
Reply to reviews
I purchased a product but never received the link to download it. You'll find many other customers complaining about this. It's apparently a server issue of some sort. Since I paid with Paypal, I disputed the payment. But Gumroad's only response was a snotty automated...
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1.9
#1199509
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Multiple emails back and forth which aren't exactly rude, but are very cold and short. They make you feel like you're inconveniencing them. Eventually you may land on a support person who gives a damn. If you're lucky. It seems that 18 out of 20 support emails were...
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2.0
I didn't like
  • Customer service
#1198585
Reply to reviews
this happened with me in the last month: i offered digital services made a lot of sales and suddenly they freeze my account without any reason, of course i never saw my money. i contacted them and got a rude messages all the time. ,ost of them were auto reply i...
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#1195093
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I purchased an item, did not receive the item, a chicken coop plan, PDF, by email, and was told to contact Gumroad. The MorningChores shop said that maybe I provided an incorrect email address for them to email the plan. I requested that they send me the plan again,...
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gumroadhelp
gumroadhelp

I honestly don't understand why this had to come to this. We have a Facebook page, a Twitter account, a contact form on our site, and all receipts come from our support@gumroa...

1.0
I didn't like
  • Will avoid this site for any future purchases
#1172892
Reply to reviews
I offer digital products, more specifically, video tutorials. A customer bought my services, download ALL my videos and a couple of days later stated to Gumroad that I scammed him. Gumroad didn't even ask me what had happened, instantly opted to refund 100% of the...
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gumroadhelp
gumroadhelp

1) http://help.gumroad.com/how-does-gumroad-handle-chargebacks 2) We definitely did not keep your money. We refund all of it. 100% of it. Check back with us any time, I'm more...

gumroadhelp
gumroadhelp

We are not in the wrong here. A chargeback is a chargeback. We can't decide whether or not to honor them. It's not a choice. We probably explained it to you in great detail, b...

1.1
I liked
  • Easy to deliver and buy
I didn't like
  • Customer service
  • Support
  • Reliability
#1143956
Reply to reviews
This is by far the worst company I’ve used. They have a poor buggy system and lack of communication from their support team. It’s unfair on their suppliers and customers. I’ve received no reply back from my emails, and received no products to which I’ve purchased....
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gumroadhelp
gumroadhelp

There is no reason for this review to exist. 1) There are no details as to what contact address was emailed2) We have multiple support lines3) The customer IS BEING HELPED by ...

2.5
#1141657
Reply to reviews
I have been back and forth with customer service (probably outsourced) trying to get the products I have purchased. These are digital products so there should not be a long process to get it in your library. I just want you to know, this review isn't from a negative...
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gumroadhelp
gumroadhelp

You probably mistyped your email address at checkout and as a result didn't get a receipt from us. This happens probably 20x per day and we handle all issues in a matter of ho...

1.0
#1139950
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