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Gumroad

Gumroad

gumroad.com
What is your customer experience with Gumroad?

Gumroad Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Gumroad has 1.9 star rating based on 131 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Easy purchases, Easy to deliver and buy, Easy to use interface.
    Cons: Customer service, Unreasonable service, Stealing my money.

  • Recent recommendations regarding this business are as follows: "Do not trust!", "Great reliable company I just have bad luck", "There need to be better customer support", "Please just be aware, of such things, not by yourdoings", "Make customer support more available to subscribers.".

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Media from reviews

Gumroad - Unprofessionalism and false accusation And loss of money
Gumroad - Unprofessionalism and false accusation And loss of money - Image 2Gumroad - Unprofessionalism and false accusation And loss of money - Image 3Gumroad - Unprofessionalism and false accusation And loss of money - Image 4Gumroad - RefundGumroad - List of pages on AppGumroad - Unable to purchase products
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Top Gumroad Reviews

Positive Review

"Because of Paris he was very nice helping me. Thank you"

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He resolved the issues that I had with what was happening. He was able to avoid delving into a large amount of details, yet managed to help in a quick manner,...

Critical Review

"Cancel"

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I ordered a nail art digital machine...then got an email saying I had agreed to a monthly subscription for some reason. Went to cancel, and they make it...

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Winda Mia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Trenton, Michigan

Charges unauthorized! Can’t send messsge on website!

Phone number doesnt exist! Cant send message because send message tab doesnt work!

What a scam!!! Unauthorized charges on my debit card, never heard of this company!

View full review

User's recommendation: Do not trust!

Khaled A Rwv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unprofessionalism and false accusation And loss of money

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Gumroad - Unprofessionalism and false accusation And loss of money
Gumroad - Unprofessionalism and false accusation And loss of money - Image 2
Gumroad - Unprofessionalism and false accusation And loss of money - Image 3
Gumroad - Unprofessionalism and false accusation And loss of money - Image 4
Contains 6 confidential files for company representatives
Updated by user May 09, 2025

I don't want price reduction I want my money back

Updated by user May 09, 2025

Please don't make the same mistake I did and sign up with them.

Original review May 09, 2025
The worst treatment and worst support I lost money on my first order because of them, the money arrived in my account from a customer I dealt with through Facebook, he asked me to create a store and some other things, and I had a part of the amount left that I could not receive, so I told him to pay by visa through my account on Gumroad, and I created a payment link for a product called test as a payment method only, after 5 days I received a message saying "Your account has been permanently banned", as an angry response and not understanding what happened I replied to them and said you are a group of scammers, I was very angry, the customer service employee replied to me with this response "Good luck on another platform, it seems you are a scammer" Here are the pictures
Then I received a message with all contempt saying this is what we can give you, and they closed the account and returned the money to the customer, and now I am torn between the platform and the customer who does not want to pay again
Believe me, if you swear to them 100 times they will not believe you and they will treat you as if you work for them and they will take sales tax too.
View full review
Loss:
$27

Preferred solution: Price reduction

User's recommendation: Never don't think even to download or use this app

Rodger Udd
map-marker Memphis, Tennessee

Instructions

Pissed consumer is the ones making the mistakes. Keeps hanging up the call. It will dial let the phone ring two times then hang up.

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marilee v Clq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Billing

No one seemed available to communicate at this time.

How do I get to a live customer support. Not sure how to put some of this little confusion into words.

Not a pissed customer.

Have been with you for over 2 yr. And just need to speak w someone should not take long.

Thank you

Marilee VanArsdall

Please if you could call me at 859 536 ****

Thank you

View full review
Nikki C Aqw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My product is not downloading

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Updated by user Aug 24, 2025

The company needs staff on hand there is no one to communicate with! There is no number to call to speak with customer service!

And the chat is automated, no live chat so it did not understand what I needed! I figured it out at this point, there is just no one around when you need them!

Original review Aug 09, 2025

I figured out the problem; it took some time, which left me with unsatisfied customers! The support system is terrible!

View full review
Cons:
  • Customer service system is not good

Preferred solution: Better support

User's recommendation: There need to be better customer support

Anonymous

They won't let me in my old account or close it I also can't speak with someone there is only chat

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My old account is connected to my checking account gumroad refuse to let me in my account... they ask questions that are irrelevant to get back in ...

if I haven't had to log in in years why would I know info from then I never even made a sale... I want a all new account email connected to the old account and they refuse

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User's recommendation: Great reliable company I just have bad luck

Anonymous
map-marker Denver, Colorado

My account

I need yall to make my account complaint so I can get my money off it was a typo on end but its definitely fixed

View full review
Wilbur M Kda

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I was scammed

They have no human agents, all by AI. I was blocked by ViperX and declared a fraud. Then I was unblocked, and I canceled the dispute, and now I can't access the video and am short of $200.

View full review
Loss:
$200
Cons:
  • No refund
  • No human agents

Preferred solution: Full refund

Chiquitta Wvk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Don't even know this company, money is being took from me, without my knowledge permission

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Money being took out of my bank account. I have no use for certain apps, don't understand why this is happening, I would of not haven't applied for this. Please and ty take me off this whatever it is, I've done went to my bank about this.

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User's recommendation: Please just be aware, of such things, not by yourdoings

Angelic Idw

Cancel

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I ordered a nail art digital machine...then got an email saying I had agreed to a monthly subscription for some reason. Went to cancel, and they make it impossible!!!

The numbers ive called were not in service!

The instructions to cancel were so confusing! I canceled my order right away and reported them as fraud

View full review
Danie L Dpz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

Gumroad - Refund
Contains 2 confidential files for company representatives

I bought beneficial ownership information online. I did receive a paper to file.

I just registered my business. I was thinking the paper came from a secure source. When I scanned the paper, I saw it was on Gumroad, so I bought it. When I was done, I bought it.

I don't have any proof, not even a tracking number. I understand it was a scam. I need my $140 to be refunded to me. How does Gumroad accept people to sell BOI on their site?

It's a scam. I need my money back.

View full review
Loss:
$140

Preferred solution: Full refund

User's recommendation: Gumroad is a scam

Margaret W Tqa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I can’t get help! The code and phone number didn’t work.

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I downloaded Encuentro en París twice because I couldn't get it to print. Also, I bought the book Spanish, but don't know how to access it. How does one become a channel sponsor?

View full review
Loss:
$6
Pros:
  • Love the stories
Cons:
  • Customer service is very hard to access

Preferred solution: Deliver product or service ordered

User's recommendation: Make customer support more available to subscribers.

Brandace Mns

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

ZERO CUSTOMER SERVICE!

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I was hacked very badly by somebody through a malicious e-mail i think, they got all my information including my financial information. To prevent potential further damage I immediately closed down my email, changed my phone number the next day I was trying to log into my gumroad account today to update email and password but when i entered my old email and password that i have been using on gumroad, it wants me to enter the Authentication Token but as i have closed my email account, there is nowhere for it to go thus locking me out of access to my gumroad account.

its been 5 days and ZERO contact. i only get a lame AI chatbot with the same paragraph every time.

NOBODY is there to help. Horrible company.

View full review
Loss:
$225

Preferred solution: My issue resolved

User's recommendation: If you have a problem you are OUT OF LUCK

Auctions and Marketplaces Expert Talks

How to Save Money and Shop Wisely

How to Save Money and Shop Wisely

Jun 11, 2021

A shopping expert, Trae Bodge shares smart shopping tips on how to enjoy safe shopping online, find the best deals and sales and shop wisely without spending more.

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Trae Bodge

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Dania R Wfq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

List of pages on App

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Gumroad - List of pages on App

Hello,

I thought Gumroad was going to be great because the website is so easy to use.

But, I published a book on Gumroad, and when I bought my own book and opened it on the app on my Google phone, I noticed a problem with the list of pages.

There is no way to scroll to the first pages. I can only see the last 16 pages to choose from.

What if a person wants to choose a page from the top of the list.

There is no way to contact the Customer Service at Gumroad.

Also, a few weeks later I tried to open the book as a customer but it is not opening at all.Thank you

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Taras Psc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Retrieve typing master registration number

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I have been paid for Typing

Master corse twice. However I

couldn't open the app because they haven't provided any registration number or customer I D.

After trying several contact

numbers finally connected to

ChatGPT and charged again

without my knowledge.

Stll my problems are not settled.

View full review

User's recommendation: Horrible

Shelly D Cwq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Was wondering when I will receive my book that I ordered

Updated by user Apr 21, 2025

I never got a hold of anybody. I ordered a book for $17 I'm not sure if I'm going to get it.

Original review Apr 15, 2025

Having a working telephone number because I cannot get through. I would like to talk to somebody. I believe if you have a company, people should be able to call and resolve their issues.

View full review

Preferred solution: Deliver product or service ordered

About

Summary

Gumroad is an online platform for product creators and consumers. The company was founded by designer Sahil Lavingia in 2011. Its headquarters is based in San Francisco, California, USA. Gumroad is used by filmmakers, designers, authors, software developers, and musicians. They are looking for consumers trying to sell their digital content including ebooks, tutorials, films, games, and programs. The platform offers the following services: communication, payment processing, files hosting, and files delivery. To start using the Gumroad each user should create a platform account. Gumroad has iPhone application for purchased digital content. The platform is available worldwide. From each sale the company takes 5% with $0.25 fee.

Gumroad reviews and complaints

Gumroad is ranked 170 out of 1043 in Auctions and Marketplaces category

Payment Methods

PayPal

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