Gumroad
Gumroad Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gumroad 1.8 star rating from 91 reviews. Consumers are mostly dissatisfied, citing unauthorized charges, refund requests, subscription and delivery problems and poor customer service response times.
Key Takeaways for Future Customers
- Check Gumroad reviews and seller reputation before purchase.
- Expect potential delays getting refunds or help from customer service.
- Monitor bank statements for unexpected billing or subscriptions.
Negative Feedback / Risk Areas
- Recurring customer complaints about billing errors and unauthorized charges.
- Many requests for refunds and issues with digital delivery or downloads.
- Poor or unresponsive support, account suspensions, and subscription cancellation problems.
Positive Feedback
Customers find the platform easy to use for purchases and delivery when transactions work as expected.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gumroad 1.8 star rating from 91 reviews. Consumers are mostly dissatisfied, citing unauthorized charges, refund requests, subscription and delivery problems and poor customer service response times.
Key Takeaways for Future Customers
- Check Gumroad reviews and seller reputation before purchase.
- Expect potential delays getting refunds or help from customer service.
- Monitor bank statements for unexpected billing or subscriptions.
Negative Feedback / Risk Areas
- Recurring customer complaints about billing errors and unauthorized charges.
- Many requests for refunds and issues with digital delivery or downloads.
- Poor or unresponsive support, account suspensions, and subscription cancellation problems.
Positive Feedback
Customers find the platform easy to use for purchases and delivery when transactions work as expected.
Media from reviews
Varna, Varna
My Mother bought a product from me and i didn‘t get the Money
I have on Gumroad one Digital Product my mother just bought it and I didnt get the Money, we have an Email with Order Number and the Money are already taken from the Bank Account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI expected a book I do not want a PDF file am I going to get the book if not I want my money back
I did not want a PDF file I wanted a book I am unhappy with a PDF file since it does not work I would like my money returned thank you
- What i use this again no i will not
Preferred solution: Full refund
Colorado Springs, Colorado
I wasn't able to put address for order
No one answered my call. I would like a hard copy of the senior playbook; I can't print it out.
Whatever you can do would be appreciated.
Thank you very much. My address is ***.
User's recommendation: Great book, very informative
Sacramento, California
Refund
Speak to a representative, regarding a refund on a transaction made on April 23, 2026 services were not provided and were frozen in gum roads account. Schedule class was canceled.
I am seeking a full refund for those monies that are being held. Transaction number with Paypal 9254****BT022645B
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProduct i paid for that was never received
- - I paid $34.99 for a product I never received and could not reach anyone by phone; they hung up.
- - I want a refund or the product emailed to me.
I paid for a product and I never received it. I called to resolve the issue, and no one answered the call.
They hung up on me. How can I get my money back from you or the product downloaded to my email? It was the Psych Warzone on dyslexia or something like that; it cost $34.99.
Will you be able to make this right? Do not use this company, please.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
You charge without any thing
I was charged $21 for nothing reason. I was charged $21 for nothing reason. I was charged $21 for nothing reason.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCannot download nor open much info on their DSGDOTSTUDYGUIDE.COM
- - The site may not be legitimate.
- - There is no contact phone number listed.
- - I paid 97.00 and cannot get the information I need.
I feel that this is not a legit site. There is no number to contact them.
I paid 97.00 and am unable to get the info I need. I may change the review if, and when, someone does contact me, but this seems unlikely.
- Unable to access and download the info
Preferred solution: Deliver product or service ordered
User's recommendation: Don't buy
Greenville, South Carolina
Fraud
ffffffff
Mi did not order anything from your website or anywhere else. You rip people off. Delete anything you put on my credit card.
- Fraud
Preferred solution: Full refund
User's recommendation: Do not fraud customers if you have any or fmmmmmmmmmmmmmmmmmmmmmmmmmmmmm mmmmmmmmmmmmmmmmmmmmmmmmm mmmm mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmraud fraud fraud fraud fraud frsud fraud fraud fraud fraud frsud frsud fraud frsud this company rips you off mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm mmmmmmmmmmmmmmmmmmmmmmmmmmmm lmmmmmmmmmmmmmmmmmmmmmmmmm..m.mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmDo NOT EVEN LOOK AT THIS WEBSITE IF ANYONE DOESanything else fraud fraud fraud fraud fraud fraud fraud fraud fraud fraud
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnauthorized Charge – $53.00 on December 22, 2025
- - Unauthorized $53 charge on 12/22/2025 for GUMROAD* J1 FOR TEACHE; no product received; refund if unauthorized.
Unauthorized charge $53.00 on December 22, 2025
Message:
Hello Gumroad Support Team,
I noticed a charge on my credit card that I do not recognize and would like your help identifying it.
Charge description: GUMROAD* J1 FOR TEACHE
Amount: $53.00
Date: December 22, 2025
I did not authorize this purchase and did not receive any product or service related to it.
Please help me identify: the product or service purchased, the email address used at checkout, whether this charge is a one-time purchase or a subscription.
If this transaction was made in error or without my authorization, I kindly request a refund.
Thank you for your assistance.
Best regards,
Stoward Nembu Ntsou
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnprofessionalism and false accusation And loss of money
- - Account permanently banned after 5 days; the money was returned to the customer, and support called me a scammer.
I don't want price reduction I want my money back
Please don't make the same mistake I did and sign up with them.
Then I received a message with all contempt saying this is what we can give you, and they closed the account and returned the money to the customer, and now I am torn between the platform and the customer who does not want to pay again
Believe me, if you swear to them 100 times they will not believe you and they will treat you as if you work for them and they will take sales tax too.
Preferred solution: Price reduction
User's recommendation: Never don't think even to download or use this app
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Trenton, Michigan
Charges unauthorized! Can’t send messsge on website!
Phone number doesnt exist! Cant send message because send message tab doesnt work!
What a scam!!! Unauthorized charges on my debit card, never heard of this company!
User's recommendation: Do not trust!
Memphis, Tennessee
Instructions
Pissed consumer is the ones making the mistakes. Keeps hanging up the call. It will dial let the phone ring two times then hang up.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling
- - No one was available to communicate.
- - Needs live customer support and a call.
- - Has been a customer for over 2 years; please call 859 536 ****.
No one seemed available to communicate at this time.
How do I get to a live customer support. Not sure how to put some of this little confusion into words.
Not a pissed customer.
Have been with you for over 2 yr. And just need to speak w someone should not take long.
Thank you
Marilee VanArsdall
Please if you could call me at 859 536 ****
Thank you
Auctions and Marketplaces Expert Talks
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy product is not downloading
The company needs staff on hand there is no one to communicate with! There is no number to call to speak with customer service!
And the chat is automated, no live chat so it did not understand what I needed! I figured it out at this point, there is just no one around when you need them!
I figured out the problem; it took some time, which left me with unsatisfied customers! The support system is terrible!
- Customer service system is not good
Preferred solution: Better support
User's recommendation: There need to be better customer support
They won't let me in my old account or close it I also can't speak with someone there is only chat
- - Gumroad won't let me access an account connected to my checking.
- - I want a new account email linked to the old account, but it's refused.
My old account is connected to my checking account gumroad refuse to let me in my account... they ask questions that are irrelevant to get back in ...
if I haven't had to log in in years why would I know info from then I never even made a sale... I want a all new account email connected to the old account and they refuse
User's recommendation: Great reliable company I just have bad luck
Denver, Colorado
My account
I need yall to make my account complaint so I can get my money off it was a typo on end but its definitely fixed
About
Gumroad is an online platform for product creators and consumers. The company was founded by designer Sahil Lavingia in 2011. Its headquarters is based in San Francisco, California, USA. Gumroad is used by filmmakers, designers, authors, software developers, and musicians. They are looking for consumers trying to sell their digital content including ebooks, tutorials, films, games, and programs. The platform offers the following services: communication, payment processing, files hosting, and files delivery. To start using the Gumroad each user should create a platform account. Gumroad has iPhone application for purchased digital content. The platform is available worldwide. From each sale the company takes 5% with $0.25 fee.
Gumroad is ranked 183 out of 1134 in Auctions and Marketplaces category
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