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1.0
Details
Gumroad - DON'T USE - They give your files away for FREE!
Gumroad - DON'T USE - They give your files away for FREE!
Gumroad - DON'T USE - They give your files away for FREE!

Update by user Sep 08, 2018

I was unable to respond to your request for more information due to page errors so I have attached error page and provided info requested to validate my review. Proof that files were 'given away' (without credit card entry for purchase and no indication of test mode)...

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1 comment
BTrayed1
#1555334

This is the email they sent to BBB Better Business Bureau has received a response to your Customer Review submission. The business indicated: Susanne doesn't know how to use the platform and is getting upset about something that is intentionally designed by the site.

She is describing the "test purchase" feature where a seller can test out the purchase flow of their products. We are not giving away products for free. Susanne never once emailed us to ask about this feature. If she had, we would have set things straight immediately.

Questions?? 866-411-2221 or info@bbbemail.org This is the email sent directly to me: Subject: BBB Complaint ________________________________________ SEP 07, 2018 | 10:06AM PDT Tomas replied: It seems like you were confused by the “test purchase” feature, and instead of simply emailing us with questions, you filed a complaint about us on the BBB website. Would you care to maybe ask us questions about our platform, rather than, you know, slander us? ---- My response to them: I did not file a complaint, I shared my experience.

Slander? You've got hundreds of negative reviews where you belittle or ignore clients... Your tone in this response is reflected in all of your responses. I liked your platform, so I gave it a try with a few products.

As a seller, it is important to know that my product is valued and protected. Fix your platform to clearly distinguish between 'Test' mode on published products to require a credit card so as to instill confidence. Why would I put a test mode link on social media? I am very familiar with a test purchase.

Even your test purchase should have required some kind of card entry before releasing files. All I did was press the buy button and I received an email and access to the attached product files. I went to the link that I put on social media and clicked buy. They were published items with an amount that should have required a credit card.

When a product is published, there should be no question as to whether a buy button is live or in test mode. Gumroad provided a link for a published product that should have required a credit card regardless of which mode the product was in. What are you testing, if no card is requested? Test mode should require credit card entry, not confirm file delivery capability.

Securing payment is what should be tested. I have been publishing online for over 6 years. As far as my not contacting your company directly, I have read your company's response to previous negative reviews so I did not want to even waste the time. Besides, I have had my products given away without any communication.

I have every reason to be disappointed and concerned. Just because the email says test mode purchase, it does not justify file release.

My background is customer service, so I suggest that you alert Gumroad to hire individuals who care about salvaging business relationship and valuing sellers. Thank you,

Review
#1348907 Review #1348907 is a subjective opinion of poster.
Cons
  • Customer service
  • I do not appreciate them resorting to insults and name calling
Tags
  • gumroad complaint

Paid for software that wouldn't work no refund gumroad is a scam

1.0
Details
Paid for software that wouldn't work, proved it to gumroad. No refund gumroad is a scam. Stay away from them, customer support does not care to help you if something goes wrong.
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Review
#1623201 Review #1623201 is a subjective opinion of poster.
Cons
  • Fraudlent behaviour
  • Stealing my money
  • Will avoid this site for any future purchases
Reason of review
Bad quality
Preferred solution
Full refund

Gumroad - To request a refund

Ad was misleading and the product was not what was advertised
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Review
#1599599 Review #1599599 is a subjective opinion of poster.
Cons
  • Will avoid this site for any future purchases
Reason of review
Access/ activation issues
Loss
$97
Preferred solution
Full refund
Tags
  • Scam
  • gumroad complaint
1.0
Details

Update by user Jul 13

I believe they banning everybody accounts,,cause they don't want free members making money on their site,,,,they want you to upgrade your account to paid version,,,so they can get richer i don't have a problem upgrading to $9 a month,,,,gumroad never paid me, i waited...

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Review
#1586753 Review #1586753 is a subjective opinion of poster.
1.0
Details
I joined up Gumroad to sell 2 ebooks from my Travel blog a few months ago. I made 2 sales in Feb for a total of $18 (after Gumroad takes their cut). I checked when the payment would be made and it kept changing - i was confused and through i misread the dates. Finally...
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Review
#1526794 Review #1526794 is a subjective opinion of poster.
Cons
  • I do not appreciate them resorting to insults and name calling
  • Stealing my money
Reason of review
Poor customer service
Loss
$18
Preferred solution
Full refund
Tags
  • Sell online
  • Scam
  • gumroad complaint
1.0
Details
INTERNET ECOMMERCE FRAUD SCAM GUMROAD Gumroad is a scam! I had a ecommerce site with files to download. 3 weeks in i found out from a angry client of mine that she bought one of my products, but did not get the download but she was charged! I did not have any email...
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1 comment
Anonymous
#1671772

i'm trying to buy a product on gumroad and it's like pulling teeth on just getting in contact with the vender. i always do my DO diligence before sending anything online . gumroad is not worthy and i got a 2 rating on them out of 10.

Review
#1486434 Review #1486434 is a subjective opinion of poster.
Cons
  • Fraudlent behaviour
Reason of review
Problems with payment
Loss
$135
Preferred solution
Full refund
Tags
  • Sell online
  • Ecommerce
  • Scam
  • gumroad complaint

Gumroad in Indianapolis, Indiana - SuperSummary

BEWARE TEACHERS & STUDENTS!!!!! SUPERSUMMARY IS A SCAM!!!!! IT IS REALLY GUMROAD. This is a scam site that advertises study guides for novels, short stories, etc. Once you enter your credit card, there is no way to cancel. THIS NEEDS TO BE SHUTDOWN!
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Review
#1442313 Review #1442313 is a subjective opinion of poster.
Bought a digital photoset from a seller on Gumroad, bought it with a disposable Visa Giftcard...which I no longer have. The Seller decided to give me a refund on the giftcard because they weren't able to provide the photoset that I had asked for...which was refunded to...
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Review
#1434409 Review #1434409 is a subjective opinion of poster.
1.3
Details
I was anxious to get this product for several students in my writing class. I went through the website and paid a minimal fee. I captured the files hoping to use it on Mac pro in MS Word. A screen came up asking if wanted to download all the files or use it directly...
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Review
#1409875 Review #1409875 is a subjective opinion of poster.
1.0
Details
The website worked the first two times, but if you try to download a product before making the mistake of not listening to it first, you’re out of luck. It will take your money. You cannot get in touch with the person who made the video to sell, nor can you get in...
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Review
#1402805 Review #1402805 is a subjective opinion of poster.

Contact Gumroad Customer Service

Mailing Address:
225, Valencia St
San Francisco, CA 94103
USA
Phone:
(800) 952-5210
All Gumroad Contacts

Gumroad in Springfield, Missouri - RNI pro , presets for capture one

5.0
Details
Hmm... I pay half price for RNI presets regular price was 164 $ and wait only 10 s for email with download Happy
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Review
#1399249 Review #1399249 is a subjective opinion of poster.