Gumroad - Repeated order

8 of 18 Gumroad reviews

Dear Customer Service Representative:

I bought a video set(The Sounds of American English (https://gum.co/Sounds_of_American_English)) but being charged three times for the same product- a video set.

I placed an order on Jan. 15 for a prelaunch sale. Later, I mailed the author on Jan 24th that I had not received the video set yet but she replied me the transaction had failed. I placed a new order on Jan. 23rd again and one of them was a repeat order but I didn't receive any confirmation notices, such as purchased items. Please consider this suggestion carefully as this might not only damage to your well-established reputation but lose faith from customers.

Please cancel my repeated orders immediately.

Sincerely,

This review is a subjective opinion of a user.
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More Review Details

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Diversity of Products or Services
Customer service
Billing Practices
Exchange, Refund and Cancellation Policy

  • What I liked
      No items
  • What I disliked
    • Platform

Reason of review:
Problems with payment
Preferred solution:
Full refund
Monetary loss:
$38
Product or service
The Sounds Of American English
Review category
Auctions and Internet Stores
review #808938 by

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