I had a limited-run product available for pre-order in November 2019. I did around $100 in sales before fees, and I made sure to read through the payout policies so that I knew when to expect my payment.
Per their own website: "Gumroad pays its sellers every Friday via Direct Deposit (for creators in the USA, Canada, the UK, and Australia)"
Since I am in one of those countries, I was expecting my payment pretty soon.
A couple weeks passed. I made a random sale on a digital product I'd put up, neat! Maybe that would kick the payout process into gear.
A couple more weeks passed. I checked on my bank details and re-entered them just in case I'd mistyped something.
Another couple of weeks passed.
Finally, I reached out to Gumroad via support asking about my payment.
A few days later, a "Your payout is on its way!" email magically appeared in my inbox, but there was no response to my support request. No, "Sorry about the delay," no explanation, nothing.
I work in customer service, and I am appalled at not only the delay of a month and a half (my most recent sale came a couple weeks after my last sale on the launch product), but the complete lack of acknowledgement and apology for it.
Product or Service Mentioned: Gumroad Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Gumroad Pros: Easy purchases, Easy shop set up, Easy to use interface.
Gumroad Cons: Not paying creators according to their own payout schedule, Not answering customer service requests.