Gumroad - Dont buy scam

advertised two books that I am doing a report on but after you buy the books are not available .But I am contacting my bank first thing in the morning for a reversal on my charge
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2 comments
CherylDunn
#1917917

You can contact us at support@gumroad.com, thanks!

CherylDunn
#1917913

You can contact us at support@gumroad.com, thanks!

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ID
#1792234 Review #1792234 is a subjective opinion of poster.
Product
Gumroad Website
Cons
  • Stealing my money
Loss
$35
Preferred solution
Full refund
1.0
Details
I joined up Gumroad to sell 2 ebooks from my Travel blog a few months ago. I made 2 sales in Feb for a total of $18 (after Gumroad takes their cut). I checked when the payment would be made and it kept changing - i was confused and through i misread the dates. Finally...
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ID
#1526794 Review #1526794 is a subjective opinion of poster.
Product
Gumroad Website
Cons
  • I do not appreciate them resorting to insults and name calling
  • Stealing my money
Reason of review
Poor customer service
Loss
$18
Preferred solution
Full refund

Gumroad - Unable to download it

1.3
Details
I was anxious to get this product for several students in my writing class. I went through the website and paid a minimal fee. I captured the files hoping to use it on Mac pro in MS Word. A screen came up asking if wanted to download all the files or use it directly from the site. I tried using the app button to see how the software works. It asks me to create a file with my credit card number should I wish to order more from gumroad.com. I refused. Then I tried to download the file onto my computer. A screen came up with many files. I also got a notice asking if I trust gumroad.com. Sure. Not one file downloaded. I suggest folks interested in this software to go online and try another product.
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ID
#1409875 Review #1409875 is a subjective opinion of poster.
Location
Annapolis, Maryland
Product
Gumroad Website
Reason of review
Not as described/ advertised
1.0
Details
The website worked the first two times, but if you try to download a product before making the mistake of not listening to it first, you’re out of luck. It will take your money. You cannot get in touch with the person who made the video to sell, nor can you get in touch with GumRoad...
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ID
#1402805 Review #1402805 is a subjective opinion of poster.
Location
Benbrook, Texas
Product
Gumroad Website
Reason of review
Bad quality

Gumroad - I purchased a training course on Selenium + Java from this web-site; I did not get anything in return

I purchased slenium + java from softwaretestinghelp.com website I did not receive any email to login to this live video course It is a scam please be aware of it do not use these web-sites it is a big scam they take your money dont waste your money and time bad bad bad bad bad bad bad bad is is is a a at at at at at at at at at at at at at at at at at at at at at at at at at at at at at at at at at at at at at at at at at at at at at at t
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ID
#1385636 Review #1385636 is a subjective opinion of poster.
Location
San Jose, California
Product
Gumroad Website

Gumroad - Terrible- Don't sell or buy from them...

So i was using Gumroad for couple of monts, as artist, to be specific, i put my Lightroom presets on their site for sale. Everything was ok, i managed to sell couple of presets pack and then someone buy my pack, later decided to change it's mind and "return" it, which is perfectly normal human right. Few days after that "incident" Gumroad just ban my account. Without real explanation and after contacting them i got something like this: "It doesn’t matter that your customers issued the chargebacks – YOU WERE RESPONSIBLE for it. Sorry man, you had your chance and you blew it." So, avoid Gumroad at all cost. Terrible :)
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ID
#1377088 Review #1377088 is a subjective opinion of poster.
Location
Ogulin, Karlovacka Zupanija
Product
Gumroad Website

Gumroad - Bug bug and more bug

I'm loosing my mind on this *** website, tired to follow someone then refresh then still not followed... tired to try to take something free and bugs won't let me to do it. And it's not recent. Go *** yourself, seriously, so many time wasting for so many people. Shame {{Redacted}}
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ID
#1136363 Review #1136363 is a subjective opinion of poster.
Product
Gumroad Website
Reason of review
Bad quality
1.0
Details
I had to keep responding by writing my email address and the reference number THEY generated before they finally told me the sale failed and the customer was never charged and "sorry your dashboard didn't display that" Their final sentence (and the one that caused me to cancel their terrible service" was: "You only have 2 files in that product and its $310. It looks and please excuse my french a little bogus, from a risk standpoint." Is it really their place to value my products? I sold my customer what she wanted to be sold and she was happy. WTF is with Gumroad...
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4 comments
CherylDunn
#1425954

"You only have 2 files in that product and its $310. It looks and please excuse my french a little bogus, from a risk standpoint." Is it really their place to value my products?"

Yes, it is. It literally is our place - we have to assess every account from a risk standpoint.

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ID
#1068262 Review #1068262 is a subjective opinion of poster.
Product
Gumroad Website
Cons
  • Platform
  • Unreasonable service
Reason of review
Poor customer service
2.1
Details
I have had 2 out of 30 students dispute their charges because Gumroad doesn't bother telling the student what to look for on their credit card statement, nor do they supply a phone number for customers. It has been about 3 months since the first dispute, and nothing...
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ID
#1027587 Review #1027587 is a subjective opinion of poster.
Product
Gumroad Website
Pros
  • Quick refunds for customers
Cons
  • Rude response
  • Hard for students to download my course
  • No response
Reason of review
Poor customer service
Loss
$90
Preferred solution
Fix up your platform so people don't dispute charges, and learn how to give normal customer service.

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