Product: Gumroad Customer Care Clear all filters (0 of 12 reviews match)
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After making some sales with Gumroad they never refunded my money. My customers where never refunded either. I made some search about this company and there's always this common pattern: users that never get his funds back. Customer support is a total joke and almost...
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1.0
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Gumroad Customer Care
#1257457
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Gumroad - SCAM Don’t use

Scam don’t use falsely advertised that they had study notes I wanted paid a month subscription and they don’t exist... can’t contact them emails are returned undelivered even through patpal supplied adress.
1.0
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Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Turnaround Time
Warranty
Website
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Gumroad Customer Care
#1213195
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But Gumroad's only response was a snotty automated email saying I must have entered my email address incorrectly, and they could neither refund my money nor supply a download link until I canceled the dispute with Paypal. Of course if you cancel, you can never reopen...
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2.0
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Gumroad Customer Care
#1199509
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Multiple emails back and forth which aren't exactly rude, but are very cold and short. They make you feel like you're inconveniencing them. Eventually you may land on a support person who gives a damn. If you're lucky. It seems that 18 out of 20 support emails were...
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2.0
Product
Gumroad Customer Care
I didn't like
  • Customer service
#1198585
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A customer bought my services, download ALL my videos and a couple of days later stated to Gumroad that I scammed him. Gumroad didn't even ask me what had happened, instantly opted to refund 100% of the money to the customer. Despite the fact that I proved to Gumroad...
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gumroadhelp
gumroadhelp

1) http://help.gumroad.com/how-does-gumroad-handle-chargebacks 2) We definitely did not keep your money. We refund all of it. 100% of it. Check back with us any time, I'm more...

gumroadhelp
gumroadhelp

We are not in the wrong here. A chargeback is a chargeback. We can't decide whether or not to honor them. It's not a choice. We probably explained it to you in great detail, b...

1.1
Product
Gumroad Customer Care
I liked
  • Easy to deliver and buy
I didn't like
  • Customer service
  • Reliability
  • Support
#1143956
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This is by far the worst company I’ve used.They have a poor buggy system and lack of communication from their support team. It’s unfair on their suppliers and customers. I’ve received no reply back from my emails, and received no products to which I’ve...
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gumroadhelp
gumroadhelp

There is no reason for this review to exist. 1) There are no details as to what contact address was emailed2) We have multiple support lines3) The customer IS BEING HELPED by ...

2.6
Product
Gumroad Customer Care
#1141657
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I have been back and forth with customer service (probably outsourced) trying to get the products I have purchased.These are digital products so there should not be a long process to get it in your library. I just want you to know, this review isn't from a negative...
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gumroadhelp
gumroadhelp

You probably mistyped your email address at checkout and as a result didn't get a receipt from us. This happens probably 20x per day and we handle all issues in a matter of ho...

1.0
Product
Gumroad Customer Care
#1139950
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A vendor had a different price on their website than what I was charged by Gumroad.com . Hence, I disputed the charge through my credit card company. (I never received the item in question.). I have subsequently attempted to purchase other products that uses Gumroad...
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Anonymous
Ken

FOR THE LAST TIME I DID NOT DOWNLOAD. IF YOU CAN SHOW THAT I DID DOWNLOAD THE PRODUCT; THAN PROVE IT. REGARDLESS OF THE OUTCOME , YOUR BUSINESS ETHIC IS SUCH, I WILL NOT TO ...

gumroadhelp
gumroadhelp

HiNot allowing you to make further purchases on our site is a policy we are bound to by our banking partners. To be sure: You made a purchase on our website, you downloaded th...

1.0
Product
Gumroad Customer Care
#1137088
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hello All, i create account in Gumroad before 3 weeks and start make sales i made a 250$ and still sales more and more , one Friday miss without paid and 2nd Friday is tomorrow but i think no payment will be sent because no reply from them and there is no phone to call...
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gumroadhelp
gumroadhelp

I'm not sure how there is a $250 loss here. We paid you. If we haven't - you can email us any time.

Product
Gumroad Customer Care
#1091662
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I purchased a Christian Ninle Journaling book and can only read it through Gumroad - I cannot get any support from the author or Gumroad because they cannot acknowledge the email address I used to purchase the book in the first place. Very disappointing experience w/...
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gumroadhelp
gumroadhelp

This is not our fault - this is a user error. You likely mistyped your email address at checkout. We have a very simple way of solving this. If you had emailed us as soon as t...

Product
Gumroad Customer Care
#1033466
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