1.0
Details
INTERNET ECOMMERCE FRAUD SCAM GUMROAD Gumroad is a scam! I had a ecommerce site with files to download. 3 weeks in i found out from a angry client of mine that she bought one of my products, but did not get the download but she was charged! I did not have any email...
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1 comment
Anonymous
#1671772

i'm trying to buy a product on gumroad and it's like pulling teeth on just getting in contact with the vender. i always do my DO diligence before sending anything online . gumroad is not worthy and i got a 2 rating on them out of 10.

ID
#1486434 Review #1486434 is a subjective opinion of poster.
Product
Gumroad Account
Cons
  • Fraudlent behaviour
Reason of review
Problems with payment
Loss
$135
Preferred solution
Full refund

Gumroad - Took my money no download

1.0
Details
Link from YouTube ‘meditative mind’ Link led led me to gumroad and I paid for download $5.98. It seemed legit but I wasn’t able to download anything. Feel ripped off because there’s no recourse. No help button or support offered Gum road sucks !
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ID
#1398461 Review #1398461 is a subjective opinion of poster.
Location
Honolulu, Hawaii
Product
Gumroad Account
1.7
Details
I got 5 sales from Japanese customer, and they said they are fraud. Account suspend, they said will refund to customer. When I send email to ask my customer, no refund was made. Totally ripped off by SCAMROAD Email: Our risk models detected behaviors in your Gumroad...
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ID
#1389480 Review #1389480 is a subjective opinion of poster.
Location
Hong Kong, Hong Kong
Product
Gumroad Account

Gumroad - Terrible experience

1.0
Details
I spent many hours using this platform, then after selling two products my account was suspended for “suspicion of fraud” I wasn’t even notified. I found out because one of my customers told me they were being refunded the money. I can’t even speak with a representative on the phone and they said in an email they will no longer work with me without even explaining why!
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ID
#1261985 Review #1261985 is a subjective opinion of poster.
Product
Gumroad Account

Gumroad - Do not trust them

1.0
Details
Absolutely the worst online business I've ever dealt with in my > 10 years doing online marketing. They will "review" your account for 2 years without releasing any of your earnings to you, then close it and keep all the earnings. This happened to 2 other people I know, and other reviews of this company seem consistent with that. Gumroad is clearly a scam, and the absolute worst "company" to deal with. It's not really a company but rather a collection of freelancers pulled together by one person working from home. Absolutely the worst online business I've ever dealt with in my > 10 years doing online marketing. They will "review" your account for 2 years without releasing any of your earnings to you, then close it and keep all the earnings. This happened to 2 other people I know, and other reviews of this company seem consistent with that. Gumroad is clearly a scam, and the absolute worst "company" to deal with. It's not really a company but rather a collection of freelancers pulled together by one person working from home.
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ID
#1232903 Review #1232903 is a subjective opinion of poster.
Product
Gumroad Account
Cons
  • Reliability
  • Customer service
  • Unreasonable service
Reason of review
Poor customer service
Loss
$6000
Preferred solution
Sue this company
1.0
Details
Gumroad - Account suspended after i made 1450 usd sales
The costumers got the code,and the Gumroad refounded the money. This is not normaly.they are crazy.this is why they don`t have a phone number or email on site for support See what kind of mail i got on reply.see the culture of them. This is the email from Support Chet...
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ID
#1212198 Review #1212198 is a subjective opinion of poster.
Product
Gumroad Account
Cons
  • Unreasonable service
  • No response
Reason of review
Problems with payment
Loss
$1450
Preferred solution
Full refund
they are scammers and will go away with your money!!!!!! I NEVER USE Gumroad again! i loose a lot of money now without reason !!! they are rude and will cheat you as soon as you collect some money .. crap crap !!! awful service. stay away from them!!!! they services...
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ID
#1195093 Review #1195093 is a subjective opinion of poster.
Product
Gumroad Account
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
So not only did they scam me out of my hard earned money, they blatantly lied about a refund. LOL this company is a joke. Just look at the way they respond to displeased customers. Very unprofessional, and they're rude and arrogant. Never do business with Gumroad....
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8 comments
Anonymous
#1647160

They did the same to me. When I ask "any refund prove?" They just ignore my email.

Their name tell everything. ScamRoad.

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ID
#1128073 Review #1128073 is a subjective opinion of poster.
Product
Gumroad Account
Reason of review
Poor customer service
1.0
Details
Gumroad charged our customer $89, then sent an email saying the product did not meet their policy. They did not refund the $89 and our customer has accessed the product. We have contacted via email several times. They do not reply. We have filed complaints with the...
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2 comments
Anonymous
#1344994

Gumroad charged me $99, then locked me out of the program because I initially disputed the charge (it did not show up as "Gumroad". I withdrew the dispute and they locked me out and refused to refund the $99.

They have no phone support and I have been going back and forth with the person who uses their platform.

She was told that they need proof of a charge back and I keep repeating myself - telling her they have gotten paid. Now I have to go back to the credit card company to see if they will re-open the dispute.

Why do we have to submit 100 words to submit a simple review or complaint? Why do we have to submit 100 words to submit a simple review or complaint?

Why do we have to submit 100 words to submit a simple review or complaint? Why do we have to submit 100 words to submit a simple review or complaint?

Why do we have to submit 100 words to submit a simple review or complaint?Why do we have to submit 100 words to submit a simple review or complaint?

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ID
#1057622 Review #1057622 is a subjective opinion of poster.
Product
Gumroad Account
Cons
  • Unreasonable service
Reason of review
Problems with payment
Loss
$89
Preferred solution
Full refund

Gumroad Reviews

  1. 32 reviews
  2. 4 reviews
  3. 5 reviews
  4. 0 reviews
  5. 2 reviews
Gumroad reviews
Gumroad is charging my AM EX account $10 per month and I have never signed up for it! I am pissed and want to call them, but there is no number to call, no email address listed. Who knows any of this information? I would like to end this $10 extraction from my account...
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3 comments
Lennyn
#1422538

Hi,

We actually have a page specifically for someone in your situation:

https://gumroad.com/charge

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ID
#1021927 Review #1021927 is a subjective opinion of poster.
Product
Gumroad Account
Reason of review
Never signed up for Gumroad
Loss
$80
Preferred solution
Full refund
Hello, I have noticed that i made the sale to my customers and i didnt get my fund into my account as i spoke with the customers they said the fund got deducted in thier accounts and here while i tried login into my gumroad account it shows that it has been suspended....
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3 comments
Anonymous
#1337434

They tried the same "... fraud" thing with us; that's the way they steal money! Somebody has to stop this Gumroad scam!

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ID
#1011570 Review #1011570 is a subjective opinion of poster.
Product
Gumroad Account
Reason of review
Poor customer service
i posted on their facebook and they deleted my message awesome. Dont be *** and use instead Stripe or Paypal but not their *** because Gumroad wont give you back any of your money and even wont reply to any of your message. They have a great interface but it s fake...
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7 comments
Anonymous
#1438510

THEY TOOK MY MY 466 DOLLAR AND DID NOT EVEN DO A REFUND TO MY CLIENT.I ASKED SOME OF MY CLIENT AND DID NOT GOT THE MONEY BACK , SO END OF DISCUSSION "gumroad" IS A SCAMSOMEONE SHOULD DO SOMTHING ABOUT THIS COMPANY OR THIEVES;

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ID
#999551 Review #999551 is a subjective opinion of poster.
Product
Gumroad Account
Reason of review
Problems with payment
Loss
$200
Preferred solution
Full refund
1.0
Details
com/item?id=13139000 I highly don't recommend you using Gumroad for payments, please use well-known other payment options. Their reasons are really strange & unwilling to discuss the matter in polite manner. Customer support definitely ranked as one of the worst. Never...
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2 comments
Lennyn
#1284602

If your customers are primarily people using stolen credit cards, which is most likely what happened here, then yeah... we're going to refund your sales.

And no, we don't owe you proof of your refunds.

If your account violates our Terms of Service, we boot you. You're a financial risk.

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ID
#970096 Review #970096 is a subjective opinion of poster.
Product
Gumroad Account
Pros
  • Api
Cons
  • No response
  • Lies
  • Rude response
Reason of review
Bad quality
Loss
$50
Preferred solution
Let the company propose a solution
I have not gotten my money in over a year!! Somehow my payout settings unlinked my paypal account + I stopped getting paid. When I contacted them, Prikanya was rude + never actually answered the question that I was asking. After emailing for an entire day just to get...
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ID
#945501 Review #945501 is a subjective opinion of poster.
Location
Midlothian, Virginia
Product
Gumroad Account
Reason of review
Poor customer service
Loss
$5800
Preferred solution
Get my money

Gumroad - Account Review from Harare, Mashonaland East

2.5
Details
Haven't been paid in over a month because my chargeback is over 1%. I had to find out myself....they gave no notice. One fraudulent customer screwed me over big time and it's now my problem. Have stopped using Gumroad and requested my account be deleted and I get my pay. They apparently can't pay me until those chargebacks are reversed. I dont want to use them anymore and it seems I have to continue with them. The customer service is really bad! Rude and inconsiderate!
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ID
#935740 Review #935740 is a subjective opinion of poster.
Location
Harare, Mashonaland East
Product
Gumroad Account
Reason of review
Poor customer service