Gumroad Phone Numbers and Emails

Customer Service:

  • (650) 742-3913

Gumroad Email:

Customer Service

Gumroad Contact Information

Gumroad Website:

Gumroad Online Chat:

Corporate Office Address:

Gumroad, Inc.
548 Market St
San Francisco, California 94104-5401
United States

Other Info (opening hours):


Other Location:

1640 17th St,

San Francisco,

CA 94107, US

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Gumroad Rating Based on 97 Reviews

Rating details

2.3
more details
Customer service
Website
Billing Practices
Advertised vs Delivered

Rating stats

Rating trend

Summary of Gumroad Customer Service Calls

342 TOTAL
CALLS
00:37 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Gumroad Customer Service?

Payments and Charges Question:

  • “Payment issues”
  • “Transaction fee”
  • “Billing”

Account Question:

  • “Can't create username”
  • “I uploaded a video on my gumroad account but I don't want it for sale just to promote my digital product is that ok”
  • “It wouldn't let me log in”

Shipping and Delivery Question:

  • “Didn't get what I ordered”
  • “Didn't get my content”
  • “I never received my book Kid by the Side of the Road. I ordered when it first came out and received several emails saying not to contact but my book is coming. I have screenshots of my order. s”

Request for Information Question:

  • “I need help accessing my course that I purchased”
  • “Checking on an order”
  • “To find out how to make multiple purchases”

Product/ Service Question:

  • “Problems getting connected”
  • “Link not working”
  • “Purchase not working”

Activation/ Cancellation Question:

  • “Cancel subscription and refund”
  • “To cancel subscription”
  • “To cancel some orders that were placed to.my card without my authorization”

Refund Question:

  • “Refund”
  • “Refund money”

Cards Question:

  • “When I go to update my card it says it isn't charged”
  • “To make payement your card was not cha”
  • “Card used without consent”

Website/ Application Question:

  • “Can't find website”
  • “Troubke up loading”
  • “Downloaded problem”

Employment Question:

  • “1099 Tax document”

Return/ Replace Question:

  • “Payday returned”

Other Question:

  • “Gumroad user”
  • “DNS settings change Domain Name”
  • “Srill waiting for a copy of a kid by the side of the road ordered july1.”

About

Gumroad Terms of Service
To read more: https://gumroad.com/terms
Gumroad Privacy Policy
To read more: https://gumroad.com/privacy
Top Gumroad Services

Customer Care, Membership, Premium Membership

Top Gumroad Products

Account, Website

Gumroad Pros and Cons

Pros: Plans, Interesting, Easy to use interface, Easy to deliver and buy, Easy purchases

Cons: Customer service, Unreasonable service, Will avoid this site for any future purchases, Stealing my money, Not answering customer service requests

Summary

Gumroad is an online platform for product creators and consumers. The company was founded by designer Sahil Lavingia in 2011. Its headquarters is based in San Francisco, California, USA. Gumroad is used by filmmakers, designers, authors, software developers, and musicians. They are looking for consumers trying to sell their digital content including ebooks, tutorials, films, games, and programs. The platform offers the following services: communication, payment processing, files hosting, and files delivery. To start using the Gumroad each user should create a platform account. Gumroad has iPhone application for purchased digital content. The platform is available worldwide. From each sale the company takes 5% with $0.25 fee.

Gumroad reviews and complaints

Gumroad is ranked 44 out of 396 in Auctions and Marketplaces category

Payment Methods

PayPal

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