Contact Information

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Gumroad Website:

Gumroad Online Chat:

Gumroad Email:

  • Customer Service

Corporate Office Address:

Gumroad, Inc.
548 Market St
San Francisco, CA 94104-5401

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Gumroad Rating Based on 60 Reviews

Rating details

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Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality

Rating stats

Rating trend

Summary of Gumroad Customer Service Calls

02:18 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Gumroad Customer Service?

Payments and Charges Question:

  • “Payment issue”
  • “Unknown charge”
  • “Payout”

Account Question:

  • “Account review”
  • “Account Activation”
  • “Payouthas not reached my account” , Review # 2116205

Request for Information Question:

  • “Lost email to link” , Review # 2148132
  • “To find out how to make multiple purchases”
  • “Need help downloading recent purchase”

Activation/ Cancellation Question:

  • “Unwanted subscription renewal”
  • “Cancel subscription and refund”
  • “Cancelation”

Shipping and Delivery Question:

  • “Still havent recieved my course”
  • “Never received email to reset password”
  • “Did not get my product”

Refund Question:

  • “Refund money”
  • “Refund”

Product/ Service Question:

  • “Error in subscription”
  • “Bought a course and can't access it”
  • “Purchased program will not play” , Review # 1735624

Website/ Application Question:

  • “Troubke up loading”
  • “Downloaded problem”

Cards Question:

  • “To make payement your card was not charged”

Return/ Replace Question:

  • “Payday returned”

Other Question:

  • “Purchased a program wrong email”
  • “Fraud”
  • “Nonproduct”


Gumroad Terms of Service
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Gumroad Privacy Policy
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Top Gumroad Services

Customer Care, Membership, Promotion Service

Top Gumroad Products

Account, Website

Gumroad Pros and Cons

Pros: User friendly, Interesting, Easy to use interface, Easy to deliver and buy, Easy purchases

Cons: Will avoid this site for any future purchases, Customer service, Unreasonable service, Charged my card, No response


Gumroad is an online platform for product creators and consumers. The company was founded by designer Sahil Lavingia in 2011. Its headquarters is based in San Francisco, California, USA. Gumroad is used by filmmakers, designers, authors, software developers, and musicians. They are looking for consumers trying to sell their digital content including ebooks, tutorials, films, games, and programs. The platform offers the following services: communication, payment processing, files hosting, and files delivery. To start using the Gumroad each user should create a platform account. Gumroad has iPhone application for purchased digital content. The platform is available worldwide. From each sale the company takes 5% with $0.25 fee.

Gumroad reviews and complaints

Gumroad is ranked 46 out of 324 in Auctions and Marketplaces category

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