Contact Information

You can contact the customer service of Gumroad calling Gumroad's phone numbers.

  • (800) 952-5210
Write review

does not support this feature.

Currently you can call only US numbers.

Gumroad Website:

Gumroad Online Chat:

Gumroad Email:

  • Message this business

Corporate Office Address:

225, Valencia St
San Francisco, CA 94103
USA

Help in Social Networks:

Gumroad Rating and Reviews

Rating details

1.5
more details
Customer service
Website
Exchange, Refund and Cancellation Policy
Advertised vs Delivered

Rating stats

Rating trend

Summary of Gumroad Customer Service Calls

28 TOTAL
CALLS
4% SUCCESSFUL
CONNECTIONS
00:30 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Gumroad to Ask about:

Payments and Charges Question:

  • “Payment”
  • “Billing”
  • “Unknown charge”

Shipping and Delivery Question:

  • “Didn't receive my follower on Snapchat”

Request for Information Question:

  • “To request a refund”

Account Question:

  • “Account was suspended”
  • “Unable to log into my account” , Review # 1828203

Return/ Replace Question:

  • “Payday returned”

Activation/ Cancellation Question:

  • “I purchase the 3 month package but i haven't received my activation code yet.” , Review # 1814486

Refund Question:

  • “Refund”

Other Question:

  • “Downloaded problem”
  • “Purchased program will not play” , Review # 1735624
  • “Paypal delete”

About

Gumroad Terms of Service
To read more: https://gumroad.com/terms
Gumroad Privacy Policy
To read more: https://gumroad.com/privacy
Top Gumroad Services

Customer Care, Music Promotion Service, Premium Membership

Top Gumroad Products

Account, Website

Gumroad Pros and Cons

Pros: Quick refunds for customers, Platform and payment, Easy to use interface, Easy to deliver and buy, Easy shop set up

Cons: Customer service, Unreasonable service, No response, Will avoid this site for any future purchases, Stealing my money

Summary

Gumroad is an online platform for product creators and consumers. The company was founded by designer Sahil Lavingia in 2011. Its headquarters is based in San Francisco, California, USA. Gumroad is used by filmmakers, designers, authors, software developers, and musicians. They are looking for consumers trying to sell their digital content including ebooks, tutorials, films, games, and programs. The platform offers the following services: communication, payment processing, files hosting, and files delivery. To start using the Gumroad each user should create a platform account. Gumroad has iPhone application for purchased digital content. The platform is available worldwide. From each sale the company takes 5% with $0.25 fee.

Gumroad reviews and complaints

Gumroad is ranked 118 out of 313 in Auctions and Marketplaces category

Edit Description

Compare Gumroad To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

CD Baby

CD Baby

4 reviews
2.6
Compare Gumroad vs CD Baby
Reverbnation

Reverbnation

213 reviews
2.5
Compare Gumroad vs Reverbnation
2checkout

2checkout

25 reviews
1.7
Compare Gumroad vs 2checkout

Gumroad Stats

Filter Reset Filter by range.
  • Day
  • Week
  • Month
Level of detail.

Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.
Write a review
Do you have something to say about Gumroad? What happened? What can we help you with?
Submit review Don't show this popup