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Contact Gumroad Customer Service

How to Reach a Person at Gumroad

Verified Contact Information

Customer Service Number:

  • 1-650-742-3913
Call Now

Customer Service:

  • 1-213-308-0799

Customer Service:

support@gumroad.com
Send Message

Gumroad Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

 Easy access to support
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Gumroad Phone Number
1 (650) 742-3913
Average Calls duration
18 seconds
Most Popular Gumroad Email Address
support@gumroad.com
Issue Resolution Rate
Low (3% reported full resolution)
Contact Method Distribution
56% phone, 44% email
Common Reasons for Contact
Product/ service, account, payments and charges
View full overview

How to Contact Gumroad Customer Service?

Gumroad is an e-commerce platform for buying and selling digital products. People facing issues with download/upload, refunds, payment, fraudulent purchases, and licenses can contact Gumroad customer service at 1-650-742-3913 for assistance. This helpline is also available to discuss queries about creators' handles, product-specific questions, feedback, shipping, terms and policies, and membership subscriptions. For immediate assistance, contact the company during their operational hours.

Customers who want assistance with opening an account, adding a product, starting a sale, marketing their work, getting paid, or discussing advanced issues can use the Gumroad email support@gumroad.com to contact the company representative. Since a single email address is available for multiple queries, there is a possibility for a delayed response. Therefore, if the issue is urgent, contact the Gumroad customer service via their published helpline for assistance.
Customers can also send a letter or visit the Gumroad corporate office at 548 Market St, San Francisco, California 94104-5401, United States, to speak to the support team and resolve their issues. The company has another office in the same area at 1640 17th St, San Francisco, CA 94107, US, with an active customer care team to address individual queries and concerns.

The Gumroad website is their official platform for trading. Individuals who want to use it to contact the support team online can visit www.gumroad.com in their browser and click on the Help Center. There, they will find the company's published email address and answers to common questions about products, accounts, refunds, and membership. If the required answer is not in the list, click Contact Us to get directed to a message box. Enter your name, contact details, and the query before clicking submit. After reviewing your request, the support team will respond within 24 hours.

The Gumroad app is a significant addition to the company's services, enabling creators to sell directly to their audiences. Customers can activate this application by using the Gumroad login details to access their registered account and the options to contact. That would allow them to view sales and revenue and get support from the Gumroad customer service. If you face issues connecting with the support team via the app, use other methods of communication available on the company website.

Customers who want to stay connected to the company for assistance and updates can follow the Gumroad account on Facebook using the handle available on their website. The company also has active accounts on Instagram, Twitter, and YouTube to keep people updated on their latest products and services. Individuals who want to join the platform for trading can become a part of the Gumroad Pinterest community. For those seeking a direct audience, the Gumroad LinkedIn account is a recommended platform to join.

PissedConsumer Club

Contact Information

Gumroad Website:

Gumroad Help Center:

Corporate Office Address:

Gumroad, Inc.
548 Market St
San Francisco, California 94104-5401
United States

Why Customers Call Gumroad?

Top Reasons of Customers Calls

  • Payments and Charges 24%
  • Product/ Service 14%
  • Account 14%
  • Customer Inquiries & Issues 12%
  • Request for Information 11%
  • Shipping and Delivery 7%
  • Refund 5%
  • Activation/ Cancellation 5%
  • Website/ Application 3%
  • Cards 1%
  • Return/ Replace 1%
  • Payments & Transfers <1%
  • Fraud & Security Issues <1%
  • Staff <1%
  • Employment <1%

Payments and Charges

24%
  • "I paid for I book I didn't receive"
  • "Fraud"
  • "I'm confused with the payout threshold vs what the Gumroad assistant is telling me"

Product/ Service

14%
  • "Purchase not working"
  • "Purchase"
  • "A purchase"

Account

14%
  • "Can't login"
  • "Trying to why my account is not letting me put in my information to finish up"
  • "Account issues"

Customer Inquiries & Issues

12%
  • "have not receive my books order"
  • "Is the item n med "command and multiple" a paper book?"
  • "Been a while, haven't received my order"

Request for Information

11%
  • "Questions on purchasing"
  • "Help with updating payment"
  • "Need help"

Shipping and Delivery

7%
  • "Didn't receive my follower on Snapchat"
  • "I haven't gotten my order yet"
  • "Have not received the benefits book that I ordered several weeks ago"

Refund

5%
  • "Refund"
  • "Refund money"
  • "I did not purchase Gigi extended readings I only purchased dashes extended I want my money back from gigi charged me twice"

Activation/ Cancellation

5%
  • "Cancel subscription to watch wildcard game with BEARS PACKERS"
  • "Cancelation of unknown account"
  • "My bank said the order cleared and I'm still canceled with my subscription"

Website/ Application

3%
  • "I ordered a vendor off of your website and it's been 2 weeks and I haven't recieved my package at all"
  • "Download link not recover after large purchase"
  • "Can't download"

Cards

1%
  • "Card problem"
  • "Won't accept my Visa card when ordering music"
  • "When I go to update my card it says it isn't charged"

Return/ Replace

1%
  • "To correct email on account"
  • "hi, I've lost my e-mail, I don't know what to do, I've spent a lot of money on gum road and I want to change my e-mail, but I don't have time to go to gumroad, minepruker, since my e-mail is blocked"
  • "Agents of change"

Payments & Transfers

<1%
  • "Payout"

Fraud & Security Issues

<1%
  • "Scammed"
  • "Fraud"

Staff

<1%
  • "Unprofessionalism"

Employment

<1%
  • "1099 Tax document"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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