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Gumroad - Took my money no download

1.0
Details
Link from YouTube ‘meditative mind’ Link led led me to gumroad and I paid for download $5.98. It seemed legit but I wasn’t able to download anything. Feel ripped off because there’s no recourse. No help button or support offered Gum road sucks !
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ID
#1398461 Review #1398461 is a subjective opinion of poster.
Location
Honolulu, Hawaii
Product
Gumroad Account
1.7
Details
I got 5 sales from Japanese customer, and they said they are fraud. Account suspend, they said will refund to customer. When I send email to ask my customer, no refund was made. Totally ripped off by SCAMROAD Email: Our risk models detected behaviors in your Gumroad...
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ID
#1389480 Review #1389480 is a subjective opinion of poster.
Location
Hong Kong, Hong Kong
Product
Gumroad Account

Nobody home at gumroad...

1.0
Details
purchased a digital product through gumroad and the item was not anywhere near as described. I tried customer support for refund and no reply. I tried the seller and they agreed to the refund but said they had no power to actually credit my paypal account and suggested to go back to gumroad. Then I tried gumroad through paypal for a month - no reply. I have escalated to request that paypal remove them as a merchant. If you had the same situation through paypal i suggest you do the same. Its odd that gumroad seems to sit between the merchant and the payment processor. If I were paranoid I would think that only merchant with *** products would put another company between them and a refund... buyer beware.
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ID
#1386885 Review #1386885 is a subjective opinion of poster.
Location
Victoria, British Columbia
Service
Gumroad Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$300
Preferred solution
Full refund

Gumroad - I purchased a training course on Selenium + Java from this web-site; I did not get anything in return

I purchased slenium + java from softwaretestinghelp.com website I did not receive any email to login to this live video course It is a scam please be aware of it do not use these web-sites it is a big scam they take your money dont waste your money and time bad bad bad bad bad bad bad bad is is is a a at at at at at at at at at at at at at at at at at at at at at at at at at at at at at at at at at at at at at at at at at at at at at at t
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ID
#1385636 Review #1385636 is a subjective opinion of poster.
Location
San Jose, California
Product
Gumroad Website

Gumroad - Horrible! A waste of money!

1.0
Details
Gumroad - Horrible! A waste of money!
Horrible! I paid $6 to download piano music that I can’t print and has words written accross it! Ironically it says free-piano. It was definitely not free. I will not be using this site again!
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ID
#1383653 Review #1383653 is a subjective opinion of poster.
Location
New York, New York

Gumroad - Terrible- Don't sell or buy from them...

So i was using Gumroad for couple of monts, as artist, to be specific, i put my Lightroom presets on their site for sale. Everything was ok, i managed to sell couple of presets pack and then someone buy my pack, later decided to change it's mind and "return" it, which is perfectly normal human right. Few days after that "incident" Gumroad just ban my account. Without real explanation and after contacting them i got something like this: "It doesn’t matter that your customers issued the chargebacks – YOU WERE RESPONSIBLE for it. Sorry man, you had your chance and you blew it." So, avoid Gumroad at all cost. Terrible :)
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ID
#1377088 Review #1377088 is a subjective opinion of poster.
Location
Ogulin, Karlovacka Zupanija
Product
Gumroad Website

Gumroad - Bad customer service/don't even respond sometimes/refuse to offer time-frame estimates for issue resolution

I've run into several issues with gumroad and reached out to customer service each time. Most of the time they don't even bother to respond. When they do respond, they tell me they will get back to me, then don't, and I have to follow up with them to get any response. The responses I do get are excuses for how busy they are and say they can't get to the issue and don't have any estimate of when they even look at it. This is a big deal considering the issues are keeping people from making purchases, which is the entire function of gumroad. They continue to charge their full fee without any promise of if/when they will attend to the issue. I'd really like to support a small business working to grow something cool, but this is not the way to treat paying customers of your product.
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ID
#1376159 Review #1376159 is a subjective opinion of poster.
Location
New York, New York
1.0
Details
Gumroad - DON'T USE - They give your files away for FREE!
Gumroad - DON'T USE - They give your files away for FREE!
Gumroad - DON'T USE - They give your files away for FREE!

Update by user Sep 08, 2018

I was unable to respond to your request for more information due to page errors so I have attached error page and provided info requested to validate my review. Proof that files were 'given away' (without credit card entry for purchase and no indication of test mode)...

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1 comment
Marlyn
#1555334

This is the email they sent to BBB Better Business Bureau has received a response to your Customer Review submission. The business indicated: Susanne doesn't know how to use the platform and is getting upset about something that is intentionally designed by the site.

She is describing the "test purchase" feature where a seller can test out the purchase flow of their products. We are not giving away products for free. Susanne never once emailed us to ask about this feature. If she had, we would have set things straight immediately.

Questions?? 866-411-2221 or info@bbbemail.org This is the email sent directly to me: Subject: BBB Complaint ________________________________________ SEP 07, 2018 | 10:06AM PDT Tomas replied: It seems like you were confused by the “test purchase” feature, and instead of simply emailing us with questions, you filed a complaint about us on the BBB website. Would you care to maybe ask us questions about our platform, rather than, you know, slander us? ---- My response to them: I did not file a complaint, I shared my experience.

Slander? You've got hundreds of negative reviews where you belittle or ignore clients... Your tone in this response is reflected in all of your responses. I liked your platform, so I gave it a try with a few products.

As a seller, it is important to know that my product is valued and protected. Fix your platform to clearly distinguish between 'Test' mode on published products to require a credit card so as to instill confidence. Why would I put a test mode link on social media? I am very familiar with a test purchase.

Even your test purchase should have required some kind of card entry before releasing files. All I did was press the buy button and I received an email and access to the attached product files. I went to the link that I put on social media and clicked buy. They were published items with an amount that should have required a credit card.

When a product is published, there should be no question as to whether a buy button is live or in test mode. Gumroad provided a link for a published product that should have required a credit card regardless of which mode the product was in. What are you testing, if no card is requested? Test mode should require credit card entry, not confirm file delivery capability.

Securing payment is what should be tested. I have been publishing online for over 6 years. As far as my not contacting your company directly, I have read your company's response to previous negative reviews so I did not want to even waste the time. Besides, I have had my products given away without any communication.

I have every reason to be disappointed and concerned. Just because the email says test mode purchase, it does not justify file release.

My background is customer service, so I suggest that you alert Gumroad to hire individuals who care about salvaging business relationship and valuing sellers. Thank you,

ID
#1348907 Review #1348907 is a subjective opinion of poster.
Cons
  • I do not appreciate them resorting to insults and name calling
  • Customer service
1.0
Details
We signed up for an account, paid the whole year amount, and put on our product, a (physical) book. We make a sale, send the book. After a few days, we receive a message from GumRoad that the sale has been disputed: "A customer of yours (_customer's email_) has...
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1 comment
Anonymous
#1596570

Gumroad not sending payment. Gumroad = Scam.

ID
#1293848 Review #1293848 is a subjective opinion of poster.
Service
Gumroad Premium Membership
Reason of review
Problems with payment
Loss
$45
Preferred solution
Have the money we earned through our sales
2.5
Details
I don't generally leave negative reviews. Ever. I run a company (we sell on Gumroad - it's my full income) and it's hard work, and the last thing hard-working companies need is for the world of negativity on the internet to dirty their rep because of passing gripes and...
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ID
#1278018 Review #1278018 is a subjective opinion of poster.
Location
San Francisco, California
Service
Gumroad Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Gumroad - Terrible experience

1.0
Details
I spent many hours using this platform, then after selling two products my account was suspended for “suspicion of fraud” I wasn’t even notified. I found out because one of my customers told me they were being refunded the money. I can’t even speak with a representative on the phone and they said in an email they will no longer work with me without even explaining why!
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ID
#1261985 Review #1261985 is a subjective opinion of poster.
Product
Gumroad Account
1.0
Details
This is by far the worst experience I've had with an online company. After making some sales with Gumroad they never refunded my money. My customers where never refunded either. I made some search about this company and there's always this common pattern: users that...
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ID
#1257457 Review #1257457 is a subjective opinion of poster.
Location
Chesapeake, Virginia
Service
Gumroad Customer Care
Reason of review
Scam
Loss
$300
Preferred solution
Full refund
1.3
Details
This is a scam I payed 30 dollars for a package that was a complete RIP OFF, please don’t buy nothing from this company it’s a complete waste of money. I even tried to ask the company for a refund and they ignored me too. When I contacted the company owner all the told...
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ID
#1246946 Review #1246946 is a subjective opinion of poster.
Location
San Francisco, California
Service
Gumroad Music Promotion Service
Cons
  • Customer service
  • Support
  • Will avoid this site for any future purchases
Reason of review
Poor customer service
Loss
$30
Preferred solution
Full refund

Gumroad - Do not trust them

1.0
Details
Absolutely the worst online business I've ever dealt with in my > 10 years doing online marketing. They will "review" your account for 2 years without releasing any of your earnings to you, then close it and keep all the earnings. This happened to 2 other people I know, and other reviews of this company seem consistent with that. Gumroad is clearly a scam, and the absolute worst "company" to deal with. It's not really a company but rather a collection of freelancers pulled together by one person working from home. Absolutely the worst online business I've ever dealt with in my > 10 years doing online marketing. They will "review" your account for 2 years without releasing any of your earnings to you, then close it and keep all the earnings. This happened to 2 other people I know, and other reviews of this company seem consistent with that. Gumroad is clearly a scam, and the absolute worst "company" to deal with. It's not really a company but rather a collection of freelancers pulled together by one person working from home.
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ID
#1232903 Review #1232903 is a subjective opinion of poster.
Product
Gumroad Account
Cons
  • Reliability
  • No response
  • Unreasonable service
Reason of review
Poor customer service
Loss
$6000
Preferred solution
Sue this company

Gumroad - SCAM Don’t use

1.0
Details
Scam don’t use falsely advertised that they had study notes I wanted paid a month subscription and they don’t exist... can’t contact them emails are returned undelivered even through patpal supplied adress.
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ID
#1213195 Review #1213195 is a subjective opinion of poster.
Service
Gumroad Customer Care
Reason of review
Problems with payment