Gumroad Reviews

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Unable to access products.

They sent confirmation emails to an email account that (admittedly) is mine, however has never been associated with Gumroad. I was also initially unable to access the products I purchased on Gumroad, though I was able to figure out how to access them and that portion of my complaint can be reduced to insufficient explanation and lack of consistency rather than failure to provide goods and services.

User's recommendation: Make sure you get your confirmation emails, otherwise you might not be able to access your purchase.

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ID
#2529637 Review #2529637 is a subjective opinion of poster.
Location
Somerville, Massachusetts

They suck..

Bought a book from them never got it want respond to my emails and took my money.just wish someone would answer me or send me my book

User's recommendation: Dont do it a scam.

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ID
#2529358 Review #2529358 is a subjective opinion of poster.
Location
Lithonia, Georgia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refund

Gumroad - Refund
Gumroad - Refund
I made a purchase on 4/24 two days ago while trying to make the purchase initially the system stated that there was a problem with my card and the order could not be fulfilled so I used a different card and now I see on my transaction history 2 separate purchases for the same product I am requesting a full refund for one of those purchases.
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ID
#2521239 Review #2521239 is a subjective opinion of poster.
Location
Teaneck, New Jersey
New Reviewer

Payment issue

Hey, my name is Haylee brasher. I ordered recently from Sadie Crowell. And attempted to buy one of her editing packs. I thought it wasn't working and proceeded to attempt multiple times. This has gotten up to $24.99. Your phone number wasn't working, and I need this resolved as soon as possible. I would like a complete refund. Please contact me back. My email: @hayleebrasher46@***.com

User's recommendation: Make sure you only buy it once..

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ID
#2517385 Review #2517385 is a subjective opinion of poster.
Product
Gumroad Website
Cons
  • Took my money
Loss
$25
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

250mb limit per video

Hi there, we were about to sign up with your service when I realise that you have a 250mb limit per video. Most of our recorded Zoom talks are 1h long and 1GB in size. Is there anything that can be done in this case? Dividing the video into part is out of question for us. Kind regards Alina
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ID
#2511589 Review #2511589 is a subjective opinion of poster.
Location
Birmingham, England

Charges on my credit card

I am not using your service but your business continues to charge my credit card. First stop charging my credit card, second, please explain why you are charging me? I did try to call but your phone number is out of service, that is not a good sign, unless you are trying to take someones money and run. Shame on you.

User's recommendation: Stay far away.

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ID
#2504544 Review #2504544 is a subjective opinion of poster.
Location
Saint Joseph, Minnesota

Paypal payment rejected

Good day I've been trying to purchase a comic for my friend but my paypal payment won't go through? I have enough money on my account so I'm not sure why this is happening. When I tried to enter my card no. manually I was asked to try a different credit card but I only have to one I'm currently using. Is there anyway to fix this? thanks for your time!
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ID
#2503880 Review #2503880 is a subjective opinion of poster.
Location
Quezon City, Manila

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Book ordered weeks ago, not received.

No information on status of order. Payment made weeks ago. I would love to have the book I paid for.

User's recommendation: Proceed with caution.

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ID
#2500900 Review #2500900 is a subjective opinion of poster.
Service
Gumroad Customer Care
Cons
  • Not answering customer service requests
  • Hard to find contact info late response if any complete scam
Loss
$12
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My book that I ordered

Gumroad - My book that I ordered
Gumroad - My book that I ordered
I never received my book plus I didnt want the online book just the physical book I purchased March 12 and March 15th. 39.00 was taken out on March 15th and March 12 the online. Why havent I received my book? How much is the book? Also I need a refund for the online book.
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ID
#2500324 Review #2500324 is a subjective opinion of poster.
Loss
$12
Preferred solution
Deliver product or service ordered

Product purchase

Bought Rewiring Tinnitus from Gumroad. I did not fully understand the process initially. However, I got there in the end and the app is now loaded on my phone. Cheers
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ID
#2498537 Review #2498537 is a subjective opinion of poster.
Location
Penzance, England

Entered wrong email for account

I signed up for a webinar on gum road but I entered the wrong email address and I did not realize it. I also cant remember the password I set up. The email address I entered was lseserap@***.com. The purchase I made was from the brown skin investors Is there any way to correct my email address? Thank you, Lydia Mancilla
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ID
#2497885 Review #2497885 is a subjective opinion of poster.
Location
Cupertino, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Juan O’ Savin book

Hello, I ordered the book( By the side of the road) ; two copies more then one month ago! I knows that there were some problems for the shifting! Can you please give me some extra informations! Regards Mauro Pons Via alla Fiera 6 6775 Ambri Ticino Switzerland
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ID
#2497005 Review #2497005 is a subjective opinion of poster.
Loss
$50
Preferred solution
Deliver product or service ordered
New Reviewer

My book hasn’t come

I ordered the kid on the side of the road. My account was charged March 4 but I have gotten the book or received any information about it coming
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ID
#2492728 Review #2492728 is a subjective opinion of poster.
Service
Gumroad Customer Care
Loss
$12
Preferred solution
Deliver product or service ordered

Can't get ebook on tablet

I purchased ebook on my tablet and it won't show content. My name is Jackie Heden. My phone number is 253 243 ****. I have been following Juan O Savin for many years. I want to find the book and can't find it.
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ID
#2491555 Review #2491555 is a subjective opinion of poster.
Location
Kent, Washington
New Reviewer

Never received my book.

I never received my book Kid by the Side of the Road. I ordered when it first came out last year and then received several emails saying not to I dont need to contact that my book is coming. They also listed the dates when it should arrive. I was charged for the book too. I just want my book please! I took screenshots of my order and payment too!

User's recommendation: I don’t recommend.

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ID
#2491088 Review #2491088 is a subjective opinion of poster.
Cons
  • Never received the book i paid for
Loss
$24
Preferred solution
Deliver product or service ordered