Gumroad
Reviews and Complaints
This is an AI-generated score, not a statement of fact.
This score is generated by AI based on publicly available customer support information.
A contact form and help articles can be found on the company's site. Getting help looks fairly easy.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cannot download nor open much info on their DSGDOTSTUDYGUIDE.COM
- - The site may not be legitimate.
- - There is no contact phone number listed.
- - I paid 97.00 and cannot get the information I need.
I feel that this is not a legit site. There is no number to contact them.
I paid 97.00 and am unable to get the info I need. I may change the review if, and when, someone does contact me, but this seems unlikely.
- Unable to access and download the info
Preferred solution: Deliver product or service ordered
User's recommendation: Don't buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnauthorized Charge – $53.00 on December 22, 2025
The reviewer tried to contact the company before posting this review.
- - Unauthorized $53 charge on 12/22/2025 for GUMROAD* J1 FOR TEACHE; no product received; refund if unauthorized.
Unauthorized charge $53.00 on December 22, 2025
Message:
Hello Gumroad Support Team,
I noticed a charge on my credit card that I do not recognize and would like your help identifying it.
Charge description: GUMROAD* J1 FOR TEACHE
Amount: $53.00
Date: December 22, 2025
I did not authorize this purchase and did not receive any product or service related to it.
Please help me identify: the product or service purchased, the email address used at checkout, whether this charge is a one-time purchase or a subscription.
If this transaction was made in error or without my authorization, I kindly request a refund.
Thank you for your assistance.
Best regards,
Stoward Nembu Ntsou
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnprofessionalism and false accusation And loss of money
- - Account permanently banned after 5 days; the money was returned to the customer, and support called me a scammer.
I don't want price reduction I want my money back
Please don't make the same mistake I did and sign up with them.
Then I received a message with all contempt saying this is what we can give you, and they closed the account and returned the money to the customer, and now I am torn between the platform and the customer who does not want to pay again
Believe me, if you swear to them 100 times they will not believe you and they will treat you as if you work for them and they will take sales tax too.
Preferred solution: Price reduction
User's recommendation: Never don't think even to download or use this app
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Trenton, Michigan
Charges unauthorized! Can’t send messsge on website!
The reviewer tried to contact the company before posting this review.
Phone number doesnt exist! Cant send message because send message tab doesnt work!
What a scam!!! Unauthorized charges on my debit card, never heard of this company!
User's recommendation: Do not trust!
Memphis, Tennessee
Instructions
The reviewer tried to contact the company before posting this review.
Pissed consumer is the ones making the mistakes. Keeps hanging up the call. It will dial let the phone ring two times then hang up.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling
The reviewer tried to contact the company before posting this review.
- - No one was available to communicate.
- - Needs live customer support and a call.
- - Has been a customer for over 2 years; please call 859 536 ****.
No one seemed available to communicate at this time.
How do I get to a live customer support. Not sure how to put some of this little confusion into words.
Not a pissed customer.
Have been with you for over 2 yr. And just need to speak w someone should not take long.
Thank you
Marilee VanArsdall
Please if you could call me at 859 536 ****
Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy product is not downloading
The reviewer tried to contact the company before posting this review.
The company needs staff on hand there is no one to communicate with! There is no number to call to speak with customer service!
And the chat is automated, no live chat so it did not understand what I needed! I figured it out at this point, there is just no one around when you need them!
I figured out the problem; it took some time, which left me with unsatisfied customers! The support system is terrible!
- Customer service system is not good
Preferred solution: Better support
User's recommendation: There need to be better customer support
They won't let me in my old account or close it I also can't speak with someone there is only chat
- - Gumroad won't let me access an account connected to my checking.
- - I want a new account email linked to the old account, but it's refused.
My old account is connected to my checking account gumroad refuse to let me in my account... they ask questions that are irrelevant to get back in ...
if I haven't had to log in in years why would I know info from then I never even made a sale... I want a all new account email connected to the old account and they refuse
User's recommendation: Great reliable company I just have bad luck
Denver, Colorado
My account
I need yall to make my account complaint so I can get my money off it was a typo on end but its definitely fixed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was scammed
The reviewer tried to contact the company before posting this review.
They have no human agents, all by AI. I was blocked by ViperX and declared a fraud. Then I was unblocked, and I canceled the dispute, and now I can't access the video and am short of $200.
- No refund
- No human agents
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDon't even know this company, money is being took from me, without my knowledge permission
The reviewer tried to contact the company before posting this review.
- - Money is being taken from my bank account.
- - I don't use certain apps and don't understand why this is happening; please remove me.
Money being took out of my bank account. I have no use for certain apps, don't understand why this is happening, I would of not haven't applied for this. Please and ty take me off this whatever it is, I've done went to my bank about this.
User's recommendation: Please just be aware, of such things, not by yourdoings
Cancel
The reviewer tried to contact the company before posting this review.
- - Ordered a nail art digital machine.
- - Email claimed a monthly subscription; canceling was difficult and numbers were out of service, with fraud reported.
I ordered a nail art digital machine...then got an email saying I had agreed to a monthly subscription for some reason. Went to cancel, and they make it impossible!!!
The numbers ive called were not in service!
The instructions to cancel were so confusing! I canceled my order right away and reported them as fraud
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
The reviewer tried to contact the company before posting this review.
- - Bought BOI info online.
- - Got a paper to file.
- - Bought on Gumroad; thought it was secure.
- - No proof or tracking number; it's a scam; want $140 back.
I bought beneficial ownership information online. I did receive a paper to file.
I just registered my business. I was thinking the paper came from a secure source. When I scanned the paper, I saw it was on Gumroad, so I bought it. When I was done, I bought it.
I don't have any proof, not even a tracking number. I understand it was a scam. I need my $140 to be refunded to me. How does Gumroad accept people to sell BOI on their site?
It's a scam. I need my money back.
Preferred solution: Full refund
User's recommendation: Gumroad is a scam
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can’t get help! The code and phone number didn’t work.
The reviewer tried to contact the company before posting this review.
I downloaded Encuentro en París twice because I couldn't get it to print. Also, I bought the book Spanish, but don't know how to access it. How does one become a channel sponsor?
- Love the stories
- Customer service is very hard to access
Preferred solution: Deliver product or service ordered
User's recommendation: Make customer support more available to subscribers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerZERO CUSTOMER SERVICE!
- - Hacked via an email; attacker accessed financial info.
- - Gumroad requires an Authentication Token; five days with no contact, only an AI chatbot.
I was hacked very badly by somebody through a malicious e-mail i think, they got all my information including my financial information. To prevent potential further damage I immediately closed down my email, changed my phone number the next day I was trying to log into my gumroad account today to update email and password but when i entered my old email and password that i have been using on gumroad, it wants me to enter the Authentication Token but as i have closed my email account, there is nowhere for it to go thus locking me out of access to my gumroad account.
its been 5 days and ZERO contact. i only get a lame AI chatbot with the same paragraph every time.
NOBODY is there to help. Horrible company.
Preferred solution: My issue resolved
User's recommendation: If you have a problem you are OUT OF LUCK
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