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I purchased an item, did not receive the item, a chicken coop plan, PDF, by email, and was told to contact Gumroad. The MorningChores shop said that maybe I provided an incorrect email address for them to email the plan. I requested that they send me the plan again,...
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gumroadhelp
gumroadhelp

I honestly don't understand why this had to come to this. We have a Facebook page, a Twitter account, a contact form on our site, and all receipts come from our support@gumroa...

1.0
I didn't like
  • Will avoid this site for any future purchases
#1172892
Reply to reviews
I offer digital products, more specifically, video tutorials. A customer bought my services, download ALL my videos and a couple of days later stated to Gumroad that I scammed him. Gumroad didn't even ask me what had happened, instantly opted to refund 100% of the...
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gumroadhelp
gumroadhelp

1) http://help.gumroad.com/how-does-gumroad-handle-chargebacks 2) We definitely did not keep your money. We refund all of it. 100% of it. Check back with us any time, I'm more...

gumroadhelp
gumroadhelp

We are not in the wrong here. A chargeback is a chargeback. We can't decide whether or not to honor them. It's not a choice. We probably explained it to you in great detail, b...

1.1
I liked
  • Easy to deliver and buy
I didn't like
  • Unreasonable service
  • Support
  • Scam
#1143956
Reply to reviews
This is by far the worst company I’ve used. They have a poor buggy system and lack of communication from their support team. It’s unfair on their suppliers and customers. I’ve received no reply back from my emails, and received no products to which I’ve purchased....
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gumroadhelp
gumroadhelp

There is no reason for this review to exist. 1) There are no details as to what contact address was emailed2) We have multiple support lines3) The customer IS BEING HELPED by ...

2.5
#1141657
Reply to reviews
I have been back and forth with customer service (probably outsourced) trying to get the products I have purchased. These are digital products so there should not be a long process to get it in your library. I just want you to know, this review isn't from a negative...
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gumroadhelp
gumroadhelp

You probably mistyped your email address at checkout and as a result didn't get a receipt from us. This happens probably 20x per day and we handle all issues in a matter of ho...

1.0
#1139950
Reply to reviews
A vendor had a different price on their website than what I was charged by Gumroad.com . Hence, I disputed the charge through my credit card company. (I never received the item in question.). I have subsequently attempted to purchase other products that uses Gumroad...
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Anonymous
Ken

FOR THE LAST TIME I DID NOT DOWNLOAD. IF YOU CAN SHOW THAT I DID DOWNLOAD THE PRODUCT; THAN PROVE IT. REGARDLESS OF THE OUTCOME , YOUR BUSINESS ETHIC IS SUCH, I WILL NOT TO ...

gumroadhelp
gumroadhelp

HiNot allowing you to make further purchases on our site is a policy we are bound to by our banking partners. To be sure: You made a purchase on our website, you downloaded th...

1.0
#1137088
Reply to reviews
I'm loosing my mind on this *** website, tired to follow someone then refresh then still not followed... tired to try to take something free and bugs won't let me to do it. And it's not recent. Go *** yourself, seriously, so many time wasting for so many...
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#1136363
Reply to reviews
Long story short, I was selling a set of logo templates on GR -- the same exact product I've been selling on Creative Market. I decided to give GR a try to see if I could expand my sales. I sent out an Instagram blast to my followers and asked them to purchase my logo...
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gumroadhelp
gumroadhelp

If you honestly think we didn't refund your customers you are more than welcome to check with Stripe and PayPal, who have been supporting our sales since 2012. If they thought...

Anonymous
ray roth

Are u guys Premium GR members? As in paying the monthly OH fee?

1.0
#1128073
Reply to reviews
hello All, i create account in Gumroad before 3 weeks and start make sales i made a 250$ and still sales more and more , one Friday miss without paid and 2nd Friday is tomorrow but i think no payment will be sent because no reply from them and there is no phone to call...
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gumroadhelp
gumroadhelp

I'm not sure how there is a $250 loss here. We paid you. If we haven't - you can email us any time.

#1091662
Reply to reviews
After signing up as a vendor I created a product for a customer that insisted on paying by credit card. The sale went through but I never got paid ($310) It took me 4 or 5 times going back and forth with "Priyanka" who claims to be the only customer service rep. They...
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gumroadhelp
gumroadhelp

"You only have 2 files in that product and its $310. It looks and please excuse my french a little bogus, from a risk standpoint." Is it really their place to value my product...

Anonymous
Federico

I'm a vendor and they did pretty much the same to me, incredible

1.0
I didn't like
  • Unreasonable service
  • Platform
#1068262
Reply to reviews

Gumroad charged our customer $89, then sent an email saying the product did not meet their policy. They did not refund the $89 and our customer has accessed the product. We have contacted via email several times. They do not reply. We have filed complaints with the...
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Anonymous
Janine

Gumroad charged me $99, then locked me out of the program because I initially disputed the charge (it did not show up as "Gumroad". I withdrew the dispute and they locked me o...

1.0
I didn't like
  • Unreasonable service
#1057622
Reply to reviews