Show reviews that mention
account money email customer service support payment card credit card customer service
Filter review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unable to access into my account

This is horrible service! My account has been paid up for a year and I have been unable to access it for weeks now! I need this to be fixed immediately!!!!!

User's recommendation: Bad customer service.

View full review
1 comment
CherylDunn
#1917911

You can contact us at support@gumroad.com, thanks!

ID
#1828203 Review #1828203 is a subjective opinion of poster.
Loss
$110
Preferred solution
I need access into my account!

I purchase the 3 month package but i haven't received my activation code yet.

Still dont have my license from y'all. Just give me a refund please.
View full review
1 comment
CherylDunn
#1917912

You can contact us at support@gumroad.com, thanks!

ID
#1814486 Review #1814486 is a subjective opinion of poster.
Location
Charlotte, North Carolina

Dont buy scam

advertised two books that I am doing a report on but after you buy the books are not available .But I am contacting my bank first thing in the morning for a reversal on my charge
View full review
2 comments
CherylDunn
#1917917

You can contact us at support@gumroad.com, thanks!

CherylDunn
#1917913

You can contact us at support@gumroad.com, thanks!

View more comments (1)
ID
#1792234 Review #1792234 is a subjective opinion of poster.
Product
Gumroad Website
Cons
  • Stealing my money
Loss
$35
Preferred solution
Full refund
1.0
Details
Gumroad - Keep an eye on your payouts.
I had a limited-run product available for pre-order in November 2019. I did around $100 in sales before fees, and I made sure to read through the payout policies so that I knew when to expect my payment. Per their own website: "Gumroad pays its sellers every Friday via...
View full review
1 comment
GRSupport
#1917992

Hi! It seems like you may not have been aware of our policies about "risk reviews," which take place before payouts - you can read about them here: https://help.gumroad.com/article/13-getting-paid Seems like perhaps your account had not been reviewed, or there was a blockage preventing your first payout from being issued.

If you like, you can email us at support@gumroad.com and we'll look into what happened. As for not receiving a response, I can only say I'm sorry!

We make great efforts to reply to all emails - sometimes our email servers fail us, or messages get stuck in drafts. This is something we're working on improving.

ID
#1748076 Review #1748076 is a subjective opinion of poster.
Service
Gumroad Customer Care
Pros
  • Easy purchases
  • Easy shop set up
  • Easy to use interface
Cons
  • Not answering customer service requests
  • Not paying creators according to their own payout schedule
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Purchased program will not play

The download will not play. I can see the lessons but when I click on one, only a black screen appears.
View full review
ID
#1735624 Review #1735624 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma

Purchased program will not play

The video downloaded, when I select a lesson, it will not play, just slides to black screen.
View full review
1 comment
CherylDunn
#1917916

You can contact us at support@gumroad.com, thanks!

ID
#1735612 Review #1735612 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma

Paid for software that wouldn't work no refund gumroad is a scam

1.0
Details
Paid for software that wouldn't work, proved it to gumroad. No refund gumroad is a scam. Stay away from them, customer support does not care to help you if something goes wrong.
View full review
1 comment
CherylDunn
#1917915

You can contact us at support@gumroad.com, thanks!

ID
#1623201 Review #1623201 is a subjective opinion of poster.
Location
Covington, Georgia
Cons
  • Will avoid this site for any future purchases
  • Stealing my money
  • Fraudlent behaviour
Reason of review
Bad quality
Preferred solution
Full refund

To request a refund

Ad was misleading and the product was not what was advertised
View full review
ID
#1599599 Review #1599599 is a subjective opinion of poster.
Cons
  • Will avoid this site for any future purchases
Reason of review
Access/ activation issues
Loss
$97
Preferred solution
Full refund
1.0
Details
Update by user Jul 13, 2019

I believe they banning everybody accounts,,cause they don't want free members making money on their site,,,,they want you to upgrade your account to paid version,,,so they can get richer i don't have a problem upgrading to $9 a month,,,,gumroad never paid me, i waited...

View full review
1 comment
Anonymous
#1917646

Thank you. I deleted my account. I almost decided to setup on their platform until I Googled and read about everyone's issues with receiving their payouts.

ID
#1586753 Review #1586753 is a subjective opinion of poster.
Location
Teaneck, New Jersey
1.0
Details
I joined up Gumroad to sell 2 ebooks from my Travel blog a few months ago. I made 2 sales in Feb for a total of $18 (after Gumroad takes their cut). I checked when the payment would be made and it kept changing - i was confused and through i misread the dates. Finally...
View full review
ID
#1526794 Review #1526794 is a subjective opinion of poster.
Product
Gumroad Website
Cons
  • I do not appreciate them resorting to insults and name calling
  • Stealing my money
Reason of review
Poor customer service
Loss
$18
Preferred solution
Full refund
1.0
Details
INTERNET ECOMMERCE FRAUD SCAM GUMROAD Gumroad is a scam! I had a ecommerce site with files to download. 3 weeks in i found out from a angry client of mine that she bought one of my products, but did not get the download but she was charged! I did not have any email...
View full review
1 comment
Anonymous
#1671772

i'm trying to buy a product on gumroad and it's like pulling teeth on just getting in contact with the vender. i always do my DO diligence before sending anything online . gumroad is not worthy and i got a 2 rating on them out of 10.

ID
#1486434 Review #1486434 is a subjective opinion of poster.
Product
Gumroad Account
Cons
  • Fraudlent behaviour
Reason of review
Problems with payment
Loss
$135
Preferred solution
Full refund

SuperSummary

BEWARE TEACHERS & STUDENTS!!!!! SUPERSUMMARY IS A SCAM!!!!! IT IS REALLY GUMROAD. This is a scam site that advertises study guides for novels, short stories, etc. Once you enter your credit card, there is no way to cancel. THIS NEEDS TO BE SHUTDOWN!
View full review
ID
#1442313 Review #1442313 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Bought a digital photoset from a seller on Gumroad, bought it with a disposable Visa Giftcard...which I no longer have. The Seller decided to give me a refund on the giftcard because they weren't able to provide the photoset that I had asked for...which was refunded to...
View full review
ID
#1434409 Review #1434409 is a subjective opinion of poster.
Location
Hicksville, New York

Unable to download it

1.3
Details
I was anxious to get this product for several students in my writing class. I went through the website and paid a minimal fee. I captured the files hoping to use it on Mac pro in MS Word. A screen came up asking if wanted to download all the files or use it directly from the site. I tried using the app button to see how the software works. It asks me to create a file with my credit card number should I wish to order more from gumroad.com. I refused. Then I tried to download the file onto my computer. A screen came up with many files. I also got a notice asking if I trust gumroad.com. Sure. Not one file downloaded. I suggest folks interested in this software to go online and try another product.
View full review
ID
#1409875 Review #1409875 is a subjective opinion of poster.
Location
Annapolis, Maryland
Product
Gumroad Website
Reason of review
Not as described/ advertised
1.0
Details
The website worked the first two times, but if you try to download a product before making the mistake of not listening to it first, you’re out of luck. It will take your money. You cannot get in touch with the person who made the video to sell, nor can you get in...
View full review
ID
#1402805 Review #1402805 is a subjective opinion of poster.
Location
Benbrook, Texas
Product
Gumroad Website
Reason of review
Bad quality