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2.1
Details
I have had 2 out of 30 students dispute their charges because Gumroad doesn't bother telling the student what to look for on their credit card statement, nor do they supply a phone number for customers. It has been about 3 months since the first dispute, and nothing...
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ID
#1027587 Review #1027587 is a subjective opinion of poster.
Product
Gumroad Website
Pros
  • Quick refunds for customers
Cons
  • No response
  • Platform
  • Rude response
Reason of review
Poor customer service
Loss
$90
Preferred solution
Fix up your platform so people don't dispute charges, and learn how to give normal customer service.
Gumroad is charging my AM EX account $10 per month and I have never signed up for it! I am pissed and want to call them, but there is no number to call, no email address listed. Who knows any of this information? I would like to end this $10 extraction from my account...
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3 comments
Lennyn
#1422538

Hi,

We actually have a page specifically for someone in your situation:

https://gumroad.com/charge

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ID
#1021927 Review #1021927 is a subjective opinion of poster.
Product
Gumroad Account
Reason of review
Never signed up for Gumroad
Loss
$80
Preferred solution
Full refund
Hello, I have noticed that i made the sale to my customers and i didnt get my fund into my account as i spoke with the customers they said the fund got deducted in thier accounts and here while i tried login into my gumroad account it shows that it has been suspended....
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3 comments
Anonymous
#1337434

They tried the same "... fraud" thing with us; that's the way they steal money! Somebody has to stop this Gumroad scam!

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ID
#1011570 Review #1011570 is a subjective opinion of poster.
Product
Gumroad Account
Reason of review
Poor customer service
I recently bought a tutorial which is a 3 part series with each file having about 2GB in size. Although buying it wasn't that simple. - First gumroad charged me and sent me wrong tutorial, despite of emails they were unable to solve the issue. And somehow then my...
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2 comments
Lennyn
#1284597

All you had to do was reply to your receipt from us and we could've refunded you.

-Gumroad Help

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ID
#1000260 Review #1000260 is a subjective opinion of poster.
Service
Gumroad Customer Care
Reason of review
Poor customer service
Gumrad is definatly a scam for the seller as their dont give back your cash. so be careful really. I used to sell my product with their website and stole almost 200 usd on my sales. They are fake and don't have any client support. i posted on their facebook and they...
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7 comments
Anonymous
#1438510

THEY TOOK MY MY 466 DOLLAR AND DID NOT EVEN DO A REFUND TO MY CLIENT.I ASKED SOME OF MY CLIENT AND DID NOT GOT THE MONEY BACK , SO END OF DISCUSSION "gumroad" IS A SCAMSOMEONE SHOULD DO SOMTHING ABOUT THIS COMPANY OR THIEVES;

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ID
#999551 Review #999551 is a subjective opinion of poster.
Product
Gumroad Account
Reason of review
Problems with payment
Loss
$200
Preferred solution
Full refund
I was considering using Gumroad for my rent or download videos and was referred to them by a friend. Then I found this site: https://gumroad.pissedconsumer.com/ that showed a number of people who were ripped off by Gumroad. There were people who had their accounts shut...
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6 comments
Lennyn
#1284600

You wrote a review on Pissed Consumer because you read reviews on Pissed Consumer?

Not sure this counts as a complaint....

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ID
#999135 Review #999135 is a subjective opinion of poster.
Reason of review
Other issue
1.0
Details
I ordered a product from them. It didn't work in their app. I contacted their support (Tiana). They told me there app wasn't working for me, they knew their app was *** and they had no intention of fixing it. Their solution was "sorry".
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1 comment
Lennyn
#1296696

I actually walked you through how to download the file and access it. Sorry if that wasn't helpful enough.

Perhaps the next time this thing comes up, I will buy a bus ticket to the house of the customer emailing in, bring a sleeping bag and some snacks, and spend all night showing them how to download files.

ID
#985556 Review #985556 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
Gum road people are rude and a bunch of *** *** specially that one *** tiana that works there talking ***
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1 comment
Lennyn
#1296698

We suspend sellers on Gumroad for various reasons, but primarily:

1) Suspicious sales - your sales were indicative of fraud

2) Your account was violating our terms of service

3) Your account poses a high risk of chargebacks and we have to suspend sales

We *refund* all sales to your customers. We are not gaining anything by suspending your account.

ID
#984410 Review #984410 is a subjective opinion of poster.
Service
Gumroad Customer Care
Reason of review
Poor customer service
1.0
Details
I had bad experience with them. They simply said "purchases were suspicious" on my account & suspended account. They also claim they did refund to customers without giving me any proof. Complete discussion with Support team is here...
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2 comments
Lennyn
#1284602

If your customers are primarily people using stolen credit cards, which is most likely what happened here, then yeah... we're going to refund your sales.

And no, we don't owe you proof of your refunds.

If your account violates our Terms of Service, we boot you. You're a financial risk.

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ID
#970096 Review #970096 is a subjective opinion of poster.
Product
Gumroad Account
Pros
  • Api
Cons
  • No response
  • Lies
  • Rude response
Reason of review
Bad quality
Loss
$50
Preferred solution
Let the company propose a solution
1.0
Details
The system keeps charging my credit card even I have cancelled it. The support staff just said they couldn't find my account. That makes no sense as their system can charge me. I created an account again for just in case to see if it relates to my card, but they just...
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1 comment
Lennyn
#1296701

http://help.gumroad.com/11167-buyer-faq/why-do-i-have-a-charge-from-gumroad-on-my-credit-card

ID
#946319 Review #946319 is a subjective opinion of poster.
Cons
  • Rude response
  • No response
  • Lies
Reason of review
Poor customer service
Loss
$10
Preferred solution
Let the company propose a solution
I have not gotten my money in over a year!! Somehow my payout settings unlinked my paypal account + I stopped getting paid. When I contacted them, Prikanya was rude + never actually answered the question that I was asking. After emailing for an entire day just to get...
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ID
#945501 Review #945501 is a subjective opinion of poster.
Location
Midlothian, Virginia
Product
Gumroad Account
Reason of review
Poor customer service
Loss
$5800
Preferred solution
Get my money

Gumroad - Account Review from Harare, Mashonaland East

2.5
Details
Haven't been paid in over a month because my chargeback is over 1%. I had to find out myself....they gave no notice. One fraudulent customer screwed me over big time and it's now my problem. Have stopped using Gumroad and requested my account be deleted and I get my pay. They apparently can't pay me until those chargebacks are reversed. I dont want to use them anymore and it seems I have to continue with them. The customer service is really bad! Rude and inconsiderate!
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ID
#935740 Review #935740 is a subjective opinion of poster.
Location
Harare, Mashonaland East
Product
Gumroad Account
Reason of review
Poor customer service
This company is currently refusing to deposit money owed to our account for over two weeks now!! We've forwarded them everything they asked us for and keep playing games with our money.They have no phone support and reply with emails telling you everything but what you...
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10 comments
Anonymous
#1421660

I cannot believe the the "Gumroad help" support guy just posted "I'm sorry that we do not grovel before you like the royalty you are. " Is this person seriously in charge of helping customers?

Now I am convinced that I will look for other platforms to sell my video.

Thanks to all who posted on this site.

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ID
#921884 Review #921884 is a subjective opinion of poster.
Location
San Diego, California
Product
Gumroad Account
Reason of review
Return, Exchange or Cancellation Policy
The title says it all. The following are my email exchanges with a Gumload representative. --------------------------- To Whom It May Concern: I just tried to log into my Gumroad account and was informed that my account was "suspended." . . . This is really...
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3 comments
Anonymous
#1216835

I had same negative issue with gumroad; I bought an item paid through gumroad; I did not recognize the charge at first put in dispute; and later reversed dispute-gumroad sent me a canned email response that I am banned from buying on their platform

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ID
#836341 Review #836341 is a subjective opinion of poster.
Product
Gumroad Account
Reason of review
Damaged or defective
I found the previous post and its exactly what seem to have happened to my account. It's still live on the web but I can't access it... I sell another product digital and same thing happened few months back. They don't tell you anything and then pouff you can logging...
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1 comment
Lennyn
#1212720

Please email us and we can look into this further.

For clarity, your account was suspended either because of:

1) A violation of our Terms of Service - the products you were selling were prohibited - www.gumroad.com/terms/prohibited

2) Your sales were either suspicious or marked by fraud.

ID
#833625 Review #833625 is a subjective opinion of poster.
Location
Vancouver, British Columbia
Product
Gumroad Account
Reason of review
Poor customer service