Gumroad
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Gumroad Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gumroad has 2.0 star rating based on 110 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Easy purchases, Easy to deliver and buy, Easy to use interface.
Cons: Customer service, Unreasonable service, Stealing my money.Recent recommendations regarding this business are as follows: "Do not try to pay using gift cards", "Horrifyingly bad customer service. These guys are beyond trash.", "Forget gumroad they are scammers", "Beware!", "dont buy wrong phone number of 650742****".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gumroad has 2.0 star rating based on 110 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Easy purchases, Easy to deliver and buy, Easy to use interface.
Cons: Customer service, Unreasonable service, Stealing my money.Recent recommendations regarding this business are as follows: "Do not try to pay using gift cards", "Horrifyingly bad customer service. These guys are beyond trash.", "Forget gumroad they are scammers", "Beware!", "dont buy wrong phone number of 650742****".
Most users ask Gumroad for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Turnaround Time. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Gumroad Reviews
"For address update on a order"
I made a purchase just now Barbara Osika 2321 Northgate Blvd Auburn IN 46706 I forgot the T in Northgate please correct this for me Thank You
"Customer Service Problems"
The Gumroad website clearly states "We do accept prepaid and gift cards, however, because these cards are often used for fraud, the card companies that back...
Greenville, South Carolina
To cancel a dispute
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Customer Service Problems
The Gumroad website clearly states "We do accept prepaid and gift cards, however, because these cards are often used for fraud, the card companies that back them often do not recognize or have not yet authorized Gumroad to process their cards, and thus may prevent us from charging the card." However, they fail to mention the actual reason my Visa gift card was declined: my attempted one-time purchase was flagged as a recurring payment (which goes against the cardholder agreement). I complained to Stripe (Gumroad's payment processor), and they requested information from Gumroad regarding the attempted purchase.
I asked Gumroad's customer support to provide this information twice.
Both times gave me an initial automated response that did not solve anything. While I did manage to eventually talk to a human, they did not respond to my request to send the required information to Stripe.
It has been several days since my last attempt. So much for "we usually respond in a few hours."
- Customer support does respond with a human eventually
- First human response is usually the last one you get
- Responses from humans take longer than a few hours
- First response from customer support is always automated
Preferred solution: I would like for Gumroad to send the charge_id or card_id to Stripe as their customer support team requested.
User's recommendation: Do not try to pay using gift cards
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unable to purchase products on my account
I've been trying to purchase items on my account and the system is blocking me every single time. I've tried different accounts, different IP, even different devices, and they all block the payment from going through.
I've tried contacting their support half a dozen times now and they either completely ignore the message or they send me some bot automated response saying they've unblocked me and sometimes their system triggers false positives.
Every time they've told me I'm unblocked, I have NOT been unblocked.
I tried creating a new account using my phone and bypassing my Wi-Fi so that they wouldn't associate it with my main account, and I was able to purchase on that account.
So they've blocked either my account, my IP, my credit cards, or some combination of those, and they're refusing to address the issue. I can't believe how incompetent their customer support is.
They haven't even given me a reason why I was blocked in the first place other than "Oops! Our system is silly like that sometimes."
- Terrible customer service
Preferred solution: I want my account unlocked so that I can use it again as normal.
User's recommendation: Horrifyingly bad customer service. These guys are beyond trash.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nashville, Tennessee
To request a refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
For address update on a order
- Nutural
- Nutural
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Unable to purchase products
Company resolved the issue.
- Unreliable customer support
Preferred solution: Let me purchase products in their site
Stamping Ground, Kentucky
Never received an email of confirmation of my purchase
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need assistance
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
As of right now I believe that this is a scam
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unknown charge
Preferred solution: Full refund
User's recommendation: Beware!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Because they stole my money
Preferred solution: Full refund
User's recommendation: Forget gumroad they are scammers
Want a refund on my Visa card one day only
Preferred solution: Full refund
User's recommendation: dont buy wrong phone number of 650742****
Hollywood, Florida
My account has been charged multiple times
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Scam VAT refund
- Scam outfit
Preferred solution: Full refund
User's recommendation: Best avoid. A scam company at worst and really bad business practices at best
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Reason why my account has been suspended
Preferred solution: My account is suspended please active My account iam not repeat again this tipe of activities please active My account sir
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Scammed out of two shirts
Preferred solution: Full refund
User's recommendation: Never use this please
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